Great
Based on 756 reviews
Skycaskets4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sky Caskets is an independent, nationwide casket service dedicated to providing families with a compassionate and affordable way to honor their loved ones. Specializing in high-quality caskets sold directly to the public, they offer a meaningful alternative to traditional funeral home pricing. With an extensive collection designed to meet diverse preferences and needs, Sky Caskets ensures a dignified and respectful selection process during a difficult time. Their commitment is to support families across the United States with exceptional service and products that offer peace of mind Call now for assistance: (800)-759-1018.
Skycaskets (skycaskets.com) has 756 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
756 approved reviews, newest moderated first
Andrea
Matthew was amazing. He went above and beyond to ensure I was happy and very satisfied. Thank you so much for all that you did, your excellent customer service, and showing that you care and how important it is for your customers to have a great experience.
Reply from SkycasketsMar 10, 2026
Thank you Andrea. We do care and are here to try to make things easier during a hard time. It was an honor to serve you.
Phillip Davis A.
Awesome experience A++!!!👏🏽👏🏽👏🏽👏🏽
Reply from SkycasketsMar 2, 2026
Thank you Phillip. In a hard time, were here to try to take a little weight off your shoulders.
Linda Q.
No one should ever have to purchase a casket for their child but Matthew made the process very smooth and easy as purchasing a custom casket could be. I wanted something special and as I was talking about it he was designing something I had in my mind. I shared the things my son loved from his favorite NFL team to his favorite musical group. And wow! I was impressed and excited at the same time. In my grief I had a sense of joy in what was being created for my boy.
Reply from SkycasketsFeb 24, 2026
Thank you Linda. It was an honor to serve you and your family. That 49ers casket was awesome and was a beautiful tribute to your son!
Rebecca L.
The staff provided compassionate care the day my husband passed. I was skeptical buying a casket online but I took thr leap of faith and purchased it. Everything promised was provided. The casket was delivered the next day to thr funeral home. Thank you.
Reply from SkycasketsFeb 20, 2026
Thank you Rebecca, it can be scary making a big purchase online. We're glad you put your faith in us and let us deliver for you. We hope you are able to have a beautiful service for your husband.
Linda B.
My sister of 71 years passed away yesterday, and it is devastating to lose her in my life. I was supposed to meet with the funeral home today, but I just couldn't bring myself to do it yet. This was totally unexpected. We had talked briefly about what we would want for our funeral after we lost our mom 11 years ago and my husband 7 years ago. I knew she wanted a wooden casket. She was a big girl and I didn't know if the funeral home would have a casket to fit her. I had ordered a casket on line 7 years ago for my husband, so I started looking on line for larger sized wooden caskets to see what was available. By the grace of God, I found Matthew at Sky Caskets. A number was listed to get more information. When I called Matthew introduced himself as the CEO of the company that had been in business for 42 years. We had hoped for a miracle this week to save my sister, but our miracle ended up being Matthew. When he asked for the name of the funeral home we were using, it was one of his customers. In fact they had a truck with caskets for them ready to leave in minutes. Matthew worked to process my order quickly and get her casket on the truck before it left. It will be delivered to the funeral home around the time I meet with them tomorrow. I can't tell you how wonderful Matthew was to work with. He was so compassionate during the process. He went out of his way to help me. I highly recommend anyone who needs help during this type of difficult situation to contact Sky Caskets. In addition to excellent service, you will get a beautiful casket at a considerabl savings over what the funeral home would charge you directly.
Reply from SkycasketsFeb 20, 2026
Linda it was an honor to serve you. You were absolutely awesome to work with and we hope you're able to have a beautiful service for your sister.
Mario
It was a beautiful a casket and fast delivery, but the rush delivery charges ended up being almost as much as the casket. Casket price, $1600. Delivery charge, $1,300. Last year I bought another casket from another company, and I was only charged $300. for rush delivery. otherwise it would've been free delivery.
Reply from SkycasketsFeb 16, 2026
Mario, We are happy to hear you were pleased with your casket. Unfortunately, you are in a tricky place down in Laredo. There are no airports anywhere within 100 miles of there so trying to fly it close by was not an option. We did offer to have you come pick it up from us in San Antonio to save you money on the freight charges and you declined, which is fine. You were offered an option to reduce charges though. That being said, we did go over all of the charges and the total with you and had you sign off on it. We have this on paper. It does cost money to ship big stuff. At the end of the day, we were honored to serve you and we hope you were able to have a beautiful service.
Michael D.
Please look up Sunset Caskets or Fast Caskets and make your own opinion before ordering from this company who operates as Sky Caskets now. This experience added unnecessary stress to an already difficult time. We initially ordered a casket and soon realized it was not the correct one, so a second order was placed for the appropriate casket. At first, we were told the original casket could be handled through resale and that returning it would not be an issue. That assurance later changed. Communication throughout the process was unclear and often contradictory. Rather than offering a simple return solution, we were pressured regarding a chargeback and given shifting explanations. At one point, there was even discussion of delivering an unwanted casket to a private residence despite there being no ability to store it. After making repeated attempts to resolve the matter directly and receiving no real assistance, the credit card company reviewed the situation and ultimately ruled in our favor through the chargeback process. A return for an item ordered in error should be handled with professionalism and compassion, especially when it involves something as sensitive as funeral arrangements. Unfortunately, that was not our experience, and I would not recommend this company. ———————————— Response to reply: For the record, we did not retain both the casket and the funds. Due to the lack of a clear return or pickup plan, the casket was ultimately delivered to and stored at a private residence while the chargeback process played out. We repeatedly requested written instructions for return or pickup and were instead pressured to cancel the chargeback. We relied on representations that the original casket would be handled through resale. When no definitive return process or timeline was provided, the card issuer reviewed the documentation from both parties and ruled in our favor. The correct casket arriving in time does not negate the absence of a clear return process or the unnecessary stress caused afterward. Our review accurately reflects our experience.
Reply from SkycasketsFeb 10, 2026
Michael, You guys called us and ordered a casket that you needed shipped out ASAP. We put in the order and got it moving right away for you. You called back hours later at about 6:30 PM and said that some of the family members didn't like the color so you needed to order another one that was a different color quickly and on the sly (Neither the quick time for services nor you putting in an order for one that other family member didn't like was our doing in any way, shape, or form). We put in your order after hours and called some employees back in to get it going ASAP again for you. We got the caskets delivered in time for your loved ones funeral services with the understanding that we would try to help you resell the initial casket that you had purchased that your family members didn't like. This was because you guys had told us that money was tight and you didn't want to pay restocking or cancelation fees and we agreed to this. I'm sorry we weren't able to get it sold in the area right away. Maybe, like with your family, it wasn't a popular color combo for that area. We did suggest that maybe a family member could temporarily stand it up out of the way in their garage since it was in a crate while we continued to try to move it in the area. That didn't work for you guys and that's fine. You quickly filed a chargeback and got your money back after having your services while still having the original casket that you guys ordered. Now you have the casket and the money that was paid for the casket. Meanwhile, we are out a casket, the cost of shipping the casket, the overtime pay for calling people back into work on your behalf, as well as the initial time invested. As far as professional and compassionate, we could have simply said, "Sorry we sent what you ordered. That's your fault not ours" and not helped get the one you want there. We could have said, " Sure we can sell you another casket but you'll have to wait on it as you've called in after hours and it might not make it in time for your services". We didn't though, we called people back in to work after they had gone home to make it happen for you and your family. We busted our butts to make sure that you got the casket you wanted in time for your services after your mistake due to having compassion for the situation but that seems to be lost on you. You've admitted to ordering and getting the merchandise that you guys ordered (again, not our mistake), as well as getting all of your money back for it via chargeback. Please feel free to send our merchandise back to us at your earliest convenience as we've invested a lot of money in shipping it and everything else. If you would like to have a conversation please feel free to call and we can discuss. There's no hard feelings we would just like our casket back since you got your money back.
jcnate77
Matthew was incredibly helpful during one of the hardest times our family has faced. When you lose a loved one, you don’t always know how to plan or what questions to ask, and Matthew guided me through everything with compassion. He took the time to explain how my brother would fit into a casket I was worried might be too small, helping me visualize it and easing my concerns and also saved me a couple thousand dollars not having to purchase a bigger casket. He even shared that he could relate to my brother’s size and has a genuine soft spot for larger men, which meant more than he probably realized. After I placed the order, Matthew immediately processed it, and I received a call the very next morning with delivery details. My brother’s casket was delivered the following day without any issues. Thank you to Matthew and Sky Caskets for providing a caring and smooth experience during a very difficult time.
Reply from SkycasketsFeb 9, 2026
With all the stress and heartache going on planning a funeral, the last thing you need is more stress. We're glad we were able to provide a smooth experience for you and were honored to serve your family and your brother.
