J & D in the O.
Great Customer Service & Beautiful Product
We had questions late at night and were routed to Matthew aka Rex – via the 24 hour number on the Sky Caskets website. Rex was very helpful and assured me that the casket would be delivered on time. The next day, I received a call from Rex letting me know that the one I had ordered online was out of stock. Rex upgraded the casket to the Roanoke - Solid Cedar Wood Casket. It was a beautiful replacement and he gave us a discounted price. He also waived the shipping, handling, and taxes – a nice gesture for our father, a WW II veteran, who in life had requested a plain pine box. When I felt a little rushed on the phone, Rex slowed down and also put Colby of the logistics department on the line to walk me through the paperwork. The casket arrived on time, was in beautiful condition, and something that we know Dad would have approved! Aside from the funeral home, who tastefully covered Dad’s casket in his flag for his military honors, we were the only ones who saw it before the service. After Taps was played, and the flag folded, when family members walked over to say their last goodbyes, everyone thought the casket was perfect for Dad. We would recommend using them. We would also make sure that any fees above the casket price are known before final purchase. J & D