Skyline Housing Inc.Reviews of skylinehousing.net

Reply from Skyline Housing Inc.Dec 18, 2024

Dear Jeffrey, Thank you for your feedback. We apologize for the misunderstanding regarding Adam's call. Our quality assurance team found after investigation that he mentioned the show but did not claim to be from it. He intended to share information about our lodging services, not misrepresent himself. If you wanted we can share the voice message, which confirms he stated he was calling regarding the event not from any other organization. We value integrity and assure you that we have not sold you anything yet. Our goal is to provide accommodations with savings of 30% or more for your upcoming event. We appreciate your concerns and are here to clarify any confusion. Please reach out if you have further questions. Sincerely, Skyline Housing Team

Reply from Skyline Housing Inc.Nov 6, 2024

Dear Mathias, Thank you for your message. We would like to clarify the situation and address your concerns. We responded to your email on Monday, two days after the issue occurred. As noted in our IVR and email communications, we are available via email 24/7, and all necessary documents, including the invoice, were sent accordingly. The hotel honored the room reservation for the last member of your group starting from the second night, following our efforts to resolve the issue with the first night’s stay. We issued a full credit reimbursement for the first night, even before the hotel provided any resolution. According to our agreement, the post-resolution process can take up to 15 days, and we have not yet exceeded this time frame, as check-out occurred on the 17th. We kindly ask for your patience as we complete the final resolution. Lane from the hotel’s front desk confirmed that the room reserved by Skyline for the last guest was reinstated on the 13th, after being canceled due to a no-show for late check-in on the 12th (not the originally planned 11th). Despite this, we coordinated with the hotel to reinstate the booking, allowing the last member to use the room for four nights. On October 22nd, we sent you an email confirming the full credit reimbursement for the amount spent by the last guest at the alternate hotel. Additionally, we have sent several follow-up emails regarding this matter but have not yet received a reply. We kindly request that you reach out to us to continue resolving your case tickets. We apologize for any inconvenience caused, though please note the initial issue was due to a late check-in after the hotel’s no-show deadline. We remain available 24/7 by email, as stated in our documentation. Thank you for your understanding. Best regards, Skyline Housing Team

Reply from Skyline Housing Inc.Jul 6, 2023

Dear Sachin, We apologize for any inconvenience caused by the confusion surrounding your reservation at Tradewind Hotel. After thoroughly investigating the situation, we would like to provide further clarification. Upon reviewing our records, we have confirmed that your reservation was indeed confirmed, vouchered, and paid for directly to the property. It is regrettable that the front desk staff did not locate your booking upon check-in. We understand that this lack of communication and failure to inform you of the status of your reservation is highly unsatisfactory. We would like to emphasize that in such cases, we strongly encourage our guests to immediately contact our customer support team or email us directly to address any issues or difficulties in locating their booking. Our team is available around the clock to ensure a seamless experience for our guests. We regret that this information was not conveyed to you during your stay, as we had already fulfilled and confirmed your reservation with the hotel prior to your arrival. We completely understand your frustration with the hotel's decision to switch or relocate your reservation without your consent or proper notification. Such actions are not in line with our policies and standards, and we apologize for any inconvenience caused as a result. To rectify this situation, we will personally reach out to the Tradewind Hotel on your behalf. We will request reimbursement for the payment made and explore the possibility of reducing the amount or providing a full credit, especially considering the no-show status of the room. Our primary aim is to ensure that you receive the appropriate compensation for the inconvenience and disruption you experienced. Once again, we deeply apologize for the inconvenience and frustration you encountered during your stay. We truly value your feedback, and we will work closely with the Tradewind Hotel to prevent similar incidents from occurring in the future. Should you have any further concerns or questions, please do not hesitate to contact us directly. Furthermore, we encourage you to reach out to our customer support team, who are available 24/7, to assist you in retaining any lost amounts. They will provide you with the necessary guidance and support throughout the process. If you can forward an email from the hotel as proof of their commitment to refunding the amount, it will help expedite the resolution. Rest assured, we will do everything possible to ensure you are appropriately compensated. Thank you for your understanding, and we appreciate your cooperation in providing any necessary documentation. We remain committed to resolving this matter to your satisfaction. P.S.: I personally called the hotel now while writing this like 7 times, and it never transferred me to a human so indeed i expect what kind of service they shared, will contact them by e-mail and let you know once received a resolution. Regards, Chase Co-founder