Excellent
Based on 102 reviews
SLEEP365®4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SLEEP365® is a sleep lifestyle brand that champions a life lived to its fullest potential through the power of healthy sleep. With a commitment to sustainability, we craft organic, non-toxic bedroom products, ensuring our customers' comfort is in harmony with the planet. Our team’s expertise delivers a curated selection of accessible luxury products, each one tailored to meet your unique sleep needs and enhance your nightly experience For Every Good Night.
SLEEP365® (sleep365.com) has 102 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
102 approved reviews, newest moderated first
Kris S.
Richard is great! Love our new mattress!
Reply from SLEEP365®Nov 30, 2025
Thanks for the great review of Richard's customer service, Kris. We're so happy to know that you love your new organic mattress! We look forward to to helping you with your future mattress and bedding needs!
MJ H.
I bought my Naturepedic mattress in San Rafael. It was my fifth mattress in 6-7 years, all of them expensive, organic, and awful one way or another. Richard was immensely helpful, guiding me through the various possibilities and directing me away from my first choice of topper, saying that the firm one was the most exchanged. He was right. Even the medium has proven to be a bit too firm and I’m in the process of exchanging it for the soft. He made that easy too. He recognized me when I returned several months later and remembered that I live some distance away. At last, the perfect mattress. Highly recommend Naturepedic and Richard.
Reply from SLEEP365®Nov 30, 2025
Thanks for sharing your experience, MJ. We are happy to know that Richard's service has helped you find the "just right" with your Naturepedic organic mattress. We are here to support you with any future mattress, pillow, and bedding needs!
Firsttimedieter.
5 stars for the in store experience. The sales person was patient with questions and ensuring we got our answers. 2 stars deducted for the delivery experience. The delivery people were rigid about not moving a base that came with the mattress and charged more when we couldn’t move it ourselves and they had to to fulfill their job of moving old mattress to another bedframe
Reply from SLEEP365®Nov 30, 2025
Thank you for taking the time to share your feedback, Shruti. We're delighted to hear that your showroom experience earned five stars—our team works hard to provide excellent service, and it's wonderful to know they made a positive impression. We also want to acknowledge your overall three-star rating. Your feedback matters to us, and we're committed to ensuring every aspect of your experience meets the high standards you experienced in our showroom. Our management team has reached out to you directly because we genuinely want to make this right. Our goal is for you to feel completely satisfied from the moment you start shopping with us all the way through delivery and beyond, as you enjoy restful sleep on your new organic mattress. We appreciate the opportunity to address your concerns.
Barbara D.
Sheryl does a great job running the showroom and is very pleasant as she shares her product knowledge. I feel like buying a bed can be a little confusing, but Sheryl made it easy! I am very happy with my purchase and so is my brother as well as my friends. We are all sleeping better!!!
Reply from SLEEP365®Nov 18, 2025
Thank you, Barbra. We're glad you had an easy and pleasant experience shopping for your new mattress with Sheryl. We appreciate you sharing with your friends to ease their new bed shopping as well! And we're so happy to know that you are all sleeping better!
Brooke M.
I found this company through a very good friend and client that recommended non-toxic cotton for my household and pregnancy and this pillow is INCREDIBLE! I received the two pillow cases that are 100% organic cotton and now I can’t go back!
Reply from SLEEP365®Nov 16, 2025
We're so glad you found us, Brooke! And we're so happy to hear that you are finding your non-toxic, organic pillow and organic cotton pillowcases to be incredible! Thanks for your review.
SF M.
From the get go, we have had a highly positive interaction. Richard has been patient, helpful with explanations about the mattress and pillow products, materials and types of firmness, and the delivery process. Be it email, text or phone call, he has been courteous and extremely helpful. We'll be back for sure!
Reply from SLEEP365®Nov 16, 2025
Thanks so much for sharing your experience!
Lawrence
My roomate and I were both in the market for new mattresses, so we checked out Sleep 365 after hearing about their organic options. Th estore is modern and cozy, and the team there is awesome. THey let us try everything without hovering over us. We each found something that worked, and now we're both obsessed with how comfortable our beds are. Plus no weird chemical smells like the online ones we tried before.
Reply from SLEEP365®Nov 16, 2025
Thanks, Lawrence, we appreciate you sharing your experience. We're so glad you found the process and the products to be postive!
Zayn O.
I really like shopping at sleep365. The website is really nice. It is easy to navigate and shop around to find what I need to find. There's a lot of details provided for multiple sizes of beddings. What is really helpful is that there are multiple options for payment like PayPal.
Reply from SLEEP365®Nov 16, 2025
Thanks so much for sharing your web shopping experience at SLEEP365! We appreciate your feedback.
