Average
Based on 166 reviews
Slø - not fast fashion3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Slø is revolutionizing the fashion industry with sustainable, made-to-order jeans that fit perfectly. We're on a mission to end fast fashion by creating personalized denim using innovative technology and ethical production methods.Our unique approach ensures each pair of jeans is tailored to your exact measurements, offering unparalleled comfort and style. We're committed to transparency, quality, and customer satisfaction, aiming to deliver your custom jeans within 30 days.It's not easy, and building a new model for the fashion industry doesn't happen overnight. But we're working constantly to accelerate progress with our mission.Join us in reshaping the future of fashion - one pair of perfectly fitting, sustainable jeans at a time.
Slø - not fast fashion (slojeans.co) has 166 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 12 reviews with 2 stars · Clear filters
Nienke
First two jeans took a while but were great, third one ordered in 2023 and got email after email with excuses till december 2025. Now the site is offline and the email adress doesn't exist anymore... Never got them! Guess they quietly went out of business, leaving their customers with no anwers or products. They scaled wáy too fast and crumbled imo. Hella unprofessional not to just be honest about it but what can you do.
Riley B.
I was in on the first ever batch, and got the jeans about a month and a half later. The hem was very poorly finished, and I cannot wear them without having a tucked in shirt because it is so scratchy and rough. The biggest issue is their dodgy customer service, who have both canceled my second order (I received a code for a free pair) and have yet to reply to me about my current missing order I tried to buy with said code (I bought it in October, and it is now February). All around, super unreliable and the product I did get was medium at best.
Andrea H.
I have ordered from Slo twice, and will not be ordering again. The first pair of jeans was part of the 2nd or 3rd launch in earl 2023, after a months of waiting (I expected a few months but not 7 months) I was disappointed with the jeans. The pockets were nice and the fabric quality was good, but I had changed sizes and due to the long wait time they no longer fit. The right leg also sits weird, almost like the front panel of the jeans was cut too short. The outside seam keeps trying to wrap around my leg when worn. I tried to give them the benefit of the doubt and ordered another pair in April 2024. There was limited contact at first, and then I started to recieve email updates which I appreciate, but production was still taking longer then they led me to believe this time around. I was then given a coupon for another pair of jeans, but my trust in this company was starting to wane at this point, and I did not want to order more. Then, all contacted stopped completely from early June until I asked for an update in July. I finally recieved a response in August saying that some jeans were done but no tracking information. I reached back out in September looking for an update because they were not be forthcoming. I was told a few days later, "You will receive these jeans within the next 2 weeks, and a maximum of 3 weeks if everything that can go wrong does. If all else fails in that tie I will issue you with a full refund." I finally recieved a tracking number a few days later, which never updated. After 3 weeks past on October 13th, I reached out again because I had not recieved my jeans and the tracking information never updated. I still have not heard from the company, I have not received my jeans, nor was I given a refund if they did never delivered. I was so hopeful that this company would be great and change the fashion industry, but I have been disappointed again and again. I just want my money back at this point since I seriously doubt the jeans I ordered will ever arrive or that they will even fit correctly if they do.
Reply from Slø - not fast fashionOct 30, 2024
Andrea, I am so sorry you have been messed around so much in the process of waiting for your orders, and that you have been disappointed having received them. I want to address your experiences with both orders and make this right for you. First, I sincerely apologize for all the issues you've faced. Your detailed review highlights several serious problems - the 7-month wait for your first pair, the fit issues, the inconsistent communication, the broken promises about delivery times, and the non-updating tracking number. Each of these is unacceptable on its own; together, they represent a complete breakdown in our service to you. I apologize. Regarding your first order from early 2023: The fit issues you described with the right leg and outer seam twisting to the front is a rare and subtle issue from the cutting process. When they were being constructed, that pattern piece was cut on the wrong grainline. Woven fabrics have threads running perpendicular to each other, and there is a "straight grain" - this grain usually runs vertically down the garment in order to have your clothes hang right. It is likely that when they cut out that piece or pieces, they rotated the piece in order to have it fit into the amount of fabric they have, causing it to no longer be cut on the straight grain. For your April 2024 order: The communication gaps and unfulfilled promises were completely unacceptable. I am now managing all customer service communications myself. Whilst I have been myself frustrated that the information I was given was incorrect, this was obviously much more frustrating for you who received multiple inaccurate timelines from me as a direct result. Once again, I am so sorry for that. We have been working tirelessly to clean up our data and I expect now our timeline accuracy is greatly improved. Your point about trust is particularly important to us. We've failed to earn your trust twice now, and that's something I and the team here take very seriously. While we've made significant changes to our operations - we now deliver all new orders within 30 days of measurements being submitted, or we offer a full refund - I understand that these improvements come too late for your experience with us. But I hope that you will try us again once you receive your order after long shipping delays form our shipping partner, which we have now resolved. I received your email this morning and have refunded you now. I am sorry that you had to chase me on that. That was my mistake for missing that until now due to the high volume of emails I have been handling. Your feedback about wanting to support us as a company trying to change the fashion industry, only to be let down repeatedly, really hits home hard. I am truly sorry that we have disappointed you to date. I do hope that once your jeans finally arrive in the next couple of weeks we can begin to win that trust back. We're working hard to be worthy of that vision, but we clearly let you down. Thank you for taking the time to share your detailed experience. Best regards, Ralph de Lisle Chief Operating Officer, Slø
Elizabeth
Months of waiting. Whwn I finally got the jeans, I was dissapointed. They seem thin, there are loose long threads. They dont really fit that well, they are too loose on the hips. Wouldnt buy again. I wont give a one star cause at least they are not the kind of skinny that wont let you move your legs, but if i had tried them on a store i wouldnt have bought them.
Reply from Slø - not fast fashionOct 2, 2024
Dear Elisabeth, I'm Ralph, the COO of Slø, and I want to personally address your review and recent experience with us. First, I want to sincerely apologize for the extended wait time and the disappointment you've experienced with your jeans. Your frustration is completely understandable, and we take full responsibility for these issues. The long wait you endured is absolutely not up to our standards. We've made significant changes to our production process, and I'm happy to say we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. I'm particularly concerned about the quality issues you've mentioned - the thinness of the fabric, loose threads, and fit problems. This is not the standard we aim for, and I'd like to look into this personally. Could you please email me directly at [email protected] with your order details? I want to understand what went wrong and make this right for you. Regarding the fit, we're constantly working to improve our sizing process. While we've made strides, your feedback shows we still have work to do. I'd like to offer you a chance to work with our fit specialists to get you a pair that fits perfectly, at no cost to you. To make amends for your frustrating experience, I'd also like to offer you a full refund on your original purchase. You can keep the jeans you have, and if you're willing to give us another chance, we'll make sure your next pair meets the high standards we set for ourselves. What matters most to us now is regaining your trust. We're committed to delivering jeans that not only fit well but are also of the highest quality. Your feedback, while difficult to hear, is invaluable in helping us improve. Thank you for your honesty. If you have any further questions or concerns, please don't hesitate to reach out to me directly. Best regards, Ralph de Lisle Chief Operating Officer, Slø
Clare M.
I placed an order in March of 2023. No updates to tracking info, multiple emailed requests that get ai generated or form fill outs and promises of a credit when I all I want is my money back. They are no means for a customer to double check information. There needs to be a way to get a tangible refund, a gift card, gift code or even an app transfer (e.g. venmo, paypal etc.). There is no list of "team members" to confirm who is who or if they are real. I am done, just done
Reply from Slø - not fast fashionAug 26, 2024
Dear Clare, I'm Ralph, COO of Slø, and I want to personally address your concerns and disappointment. I sincerely apologize for the frustrating experience you've had with your order from March 2023. First, I want to confirm that I've issued a full refund of $75 for your cargo jeans. This refund has been processed, and you should see it reflected in your account soon. I understand that the lack of updates, automated responses, and communication issues have been incredibly frustrating. You're right - we need to do better. We're currently overhauling our customer service system to ensure more personalized, prompt responses and clearer communication channels. Regarding the shipping delays, we've recently encountered unexpected customs issues that have slowed down packages leaving Turkey. I take full responsibility for not having this information before sending out timeline estimates to our customers. We're actively working to resolve this, including meeting with a customs broker to streamline the process going forward. Despite the refund, your jeans are still on their way to you. While we expect them to arrive within 2 weeks, please allow up to 3 weeks due to the current customs situation. I want you to know that your feedback is invaluable in helping us improve. We're committed to transparency and are working hard to address the issues you've raised. We've recently implemented changes that allow us to deliver new orders within 30 days, and we're continuously working to enhance our customer service. I understand if you've lost faith in us, but I hope you'll give us a chance to prove ourselves with your incoming jeans. If you have any further concerns or feedback, please don't hesitate to reach out to me directly at [email protected]. Thank you for your patience and for holding us accountable. We're determined to do better. Best regards, Ralph de Lisle Chief Operating Officer, Slø
Kendal D.
*update* I wrote my original review on June 25. I was told several times that my jeans would be in my hands in a week or two weeks. Then that I’d get them in a month. I’ve changed my review to 2 stars because they gave me my money back, but when that happened they were also supposed to send my jeans within a month. I stand before you on October 14th with no jeans and no trust. *old review* I ordered from them in December with the promise of a 30 day production timeline and a 10 day shipping timeframe. It’s almost July, and I still don’t have my jeans. Customer service has made excuses about “growing pains”, but I’m out a hundred bucks with no jeans to show for it. Save yourself the headache and buy some Levi’s.
Reply from Slø - not fast fashionAug 1, 2024
Dear Kendal, I'm Ralph, the new COO at Slø, and I want to address the inexcusable delay you've experienced with your December order. Your frustration is entirely justified, and I'm deeply sorry for the broken promises and the "growing pains" excuses you've received. Let me be clear: a 7-month wait for jeans that were promised in 40 days is unacceptable. Period. I joined Slø in January to tackle these exact issues, and your experience shows just how much work we still have to do. I'm writing to you from the production floor of our Istanbul factory, where I've been living for the past month to oversee a complete overhaul of our operations. Here's what we're doing: 1. Expedited Production: I'm personally locating and fast-tracking your order. You'll have your jeans within 2 weeks. 2. Refund Plus: We're refunding your purchase, plus an additional $50 for the inconvenience. Please get in touch with me directly on my email below to arrange that. 3. Honest Communication: No more vague excuses. We're implementing a real-time order tracking system that shows exactly where your jeans are in the production process. 4. Delivery Guarantee: We're rebuilding our production line to ensure all future orders are delivered within 30 days, or they're free. To make amends, I'd like to offer you: - The full refund plus compensation mentioned above. - A complimentary pair of our new V6 Jeans, which I'll personally oversee from start to finish. - A lifetime 40% discount on all future Slø products. I understand if you're skeptical about these offers. Your comparison to Levi's is fair - we've failed to deliver on our promise of superior, personalized jeans. That's why I want to prove our commitment to change. If you're willing, I'll send you daily video updates of your new jeans being made, from fabric cutting to final delivery. Your honest feedback is crucial. It's driving real, tangible changes in how we operate. While we can't undo the frustration you've experienced, we're committed to earning back your trust. Please contact me directly at [email protected] to arrnge that compensation and get you your jeans quickly. I'm here to address any concerns and ensure you finally get the product and service you deserve. Thank you for your candor. It's exactly what we need to hear to become the company we've always aimed to be. Sincerely, Ralph de Lisle Chief Operating Officer, Slø P.S. We're documenting our turnaround efforts. With your permission, I'd like to feature your case as a prime example of how we're changing. Your story could be instrumental in holding us accountable and showing others our commitment to change. Would you be willing to help by letting us record your experience?
Andrew D.
Update Aug 2024: I'm happy to advise that we have had contact, both here on Trustpilot and directly, and have received a full refund. I've reached out to Ralph regarding his offers, and depending on the outcome there, may have further updates. For now, I am updating this review to Two Stars, and am hopeful things will continue improving. Original: Deceptive & Unfulfilled - the best way I can describe me and my family's experience with this company. We originally ordered 3 pairs of jeans in the first production run, only to - very much later - be advised they were among some that were produced, not sent, and ruined. We were then offered a free re-order of the jeans, which we ended up putting through as three separate orders as their system could not handle more than one entry of the 'free' jeans per order. No problem, we sent an e-mail through, they said that was absolutely fine. October 2023 rolls around, and we're told they are being shipped. Come December 2023, we finally get tracking numbers for the jeans that are being shipped... except we get 2 tracking numbers, not 3. The tracking information sat there as 'preparing' for a month... and then they disappeared, Not Valid Tracking Numbers. We reached out asking what was happening and got told, on 25/01/24, that they were fixing the issues and would get new tracking numbers 'very, very soon!'. Since then, nothing. No tracking numbers, no explanations, no response to repeated e-mails to their support e-mail beyond the automated, canned response. No response to our request for an explanation or at the very least, a refund. I cannot recommend this company, or this product, in any way, and am sorely disappointed in a company that purported to be 'different from the others' acting in such a manner. If I could rate Zero, I would.
Reply from Slø - not fast fashionAug 1, 2024
Dear Andrew, I'm Ralph, the new COO at Slø, and I want to address the deeply disappointing and frustrating experience you and your family have endured. Your detailed account of our failures is both alarming and shameful. I sincerely apologize for the deception, unfulfilled promises, and lack of communication you've experienced. I joined Slø in January 2024 to tackle these exact issues, and your story highlights just how far we've fallen short of our promises. Let me address each point you've raised: 1. Production Run Failure: The loss of your initial order due to mishandling is inexcusable. We've completely overhauled our production and quality control processes to prevent such incidents. 2. Order System Issues: We're rebuilding our ordering system to handle multiple items and promotional offers correctly. Your experience is driving this change. 3. Shipping and Tracking Problems: I'm personally overseeing the implementation of a new, reliable tracking system. No more disappearing numbers or false "preparing" statuses. 4. Communication Breakdown: I've taken direct control of our customer service. The lack of response you've experienced ends now. Here's what I propose to make this right: - A full refund for your original order, if not already provided. - Three pairs of our new V6 Jeans (one for each originally ordered), which I'll personally oversee from design to delivery. - A 35% lifetime discount on all future Slø products, should you ever consider giving us another chance. I understand if you're skeptical of these offers, given your experience. That's why, if you accept, I'll provide regular, detailed updates on your order's progress, including video evidence of production and shipping. Your zero-star assessment is fair. We've failed spectacularly to live up to our promise of being "different from the others." However, your feedback is invaluable in helping us truly become the company we aspired to be. Please feel free to contact me directly at [email protected]. I'm committed to addressing your concerns and answering any questions you may have. Thank you for your honesty and detailed feedback. It's exactly what we need to drive real, lasting change at Slø. Sincerely, Ralph de Lisle Chief Operating Officer, Slø P.S. Your experience has been a wake-up call for my team. We're using it as a case study in our daily meetings to ensure we never repeat these mistakes. Thank you for helping us become better.
Ellen
I really want to love this concept, unfortunately it just didn’t work. I ordered a pair of jeans back in November. Production time was stated on the website to be about a month, but was delayed (they sent out an email stating it was because of high demand around Christmas). Fair game. I received a pair of jeans in late January. So, after a two month wait I had my hopes up. Unfortunately, they didn’t quite live up to the hype. The colour (I ordered them in indigo) was lovely, but there was a slight flaw in some of the stitches; not too bad though. The fabric was disappointing. Surprisingly thin and did not really feel like proper denim. It does have a high content of elastane which makes sense in terms of fit but really does make the fabric a lot less sturdy. And you would think when they’re made to measure the elastane would not be necessary. I fear they would wear out quickly. The real problem, however, was the fit. It was not just slightly off, they were actually unwearable, just way too big. Seemed several sizes off. This kicked off the saga of the (attempted) return process. I requested a return which was granted after a few weeks on the basis that they made my jeans in the wrong size (size E instead of C I believe it was). I was told to wait for further updates on a new pair, and information on sending back the too-large pair. After a month of waiting I got impatient and wrote to request an update. I was assured that they had been put into "express production" and would be finished in late March or early April (I think our definitions of "express" might be different) and I would receive further updates. I didn’t hear from them again. In mid-April I had run out of patience entirely and wrote to ask for an update on my jeans (and if they were even making them) or if I would get a refund instead or what was happening. After YET ANOTHER two weeks and one more email from my side they finally responded that I would receive a refund and not to worry about returning the old too-large pair of jeans. So after four months and A LOT of emails I have a pair of jeans that don’t fit and a headache. The customer service agent was nice enough though. They were just apparently incapable of writing emails without prompting. A quick update as per the 15th of February 2025. I’d honestly forgotten all about this whole thing for a while. The company promised a pair of jeans that fit from their new release this last summer as well as a life time discount after seeing my review. However, they fell completely out of contact again. I have had no new jeans, I heard about their rollout in the summer only through their newsletter, and I have heard nothing about any discount. As said, I had about forgotten the whole thing and I don’t really care much at this point about the promised attempt to make up for previous mistakes. I got my money back for the order that went wrong, so I consider all accounts settled despite what difficulties there may have been achieving this. But since trustpilot reminded me of this review I figured I’d still write a last update to the story. I really do hope that this company has pulled it together in their weak areas because the concept really is awesome.
Reply from Slø - not fast fashionAug 2, 2024
Dear Ellen, I'm Ralph, COO for Slø, and I want to personally address your concerns and disappointment. Your detailed account of your experience is both illuminating and deeply troubling. First, let me apologize for the series of failures you've experienced - from production delays to quality issues, sizing inaccuracies, and the frustrating return process. You're right; this is not the concept we envisioned, and we've clearly fallen short on multiple fronts. I joined Slø in January because I believe in our mission to revolutionize personalized fashion. The reality is, we're attempting something that no one else in the industry is doing, precisely because it's incredibly challenging. We're not just creating a new product; we're pioneering an entirely new production process for fashion, backed by custom software. This journey has been filled with blood, sweat, and tears as we navigate uncharted territory. Every step, from fabric selection to measurement systems to final delivery, has been a learning experience, often with unforeseen complications. We're striving to transform the fashion industry from a resource-intensive nightmare into a sustainable, personalized alternative. When we get it right - and we will - it has the potential to change the entire industry. However, these challenges do not excuse the poor service you've received. The lack of proactive communication, the long waits between responses, and the failure to deliver on promises are unacceptable. It's precisely why I'm here. Here's what we're doing to address these issues: 1. I'm currently living at our factory in Istanbul along with Kristian, overseeing a complete overhaul of our production process. We're sleeping here and working here, addressing fabric quality, fit accuracy, production, and fulfillment speed. 2. We're revamping our measurement system to ensure precise fits, reducing our reliance on elastane and focusing on true customization. 3. We're implementing a new customer service system with mandatory regular updates and a 24-hour response time. 4. We're overhauling our return and remake process to be swift and hassle-free. I'm happy to report that these operational transformation projects have already shown significant success. We're seeing marked improvements in production accuracy, speed, and quality control. To make amends for your poor experience, I'd like to offer you: - A full refund of your original order - A complimentary pair of our new V6 Jeans from our upcoming investor-only launch in August (21-day delivery guaranteed). - A 35% lifetime discount on all future Slø made-to-order products. I understand if you're skeptical about giving us another chance. That's why, if you're willing, I'd like to personally oversee the production of your new pair of jeans and keep you updated throughout the process. This is an opportunity for us to demonstrate the success of our new systems and regain your trust. Your detailed feedback has been invaluable in driving these changes. If you have any questions or concerns, please don't hesitate to reach out to me directly at [email protected]. Thank you for your honesty and patience. I sincerely hope you'll allow us the opportunity to show you the Slø we've always aimed to be. Best regards, Ralph de Lisle Chief Operating Officer, Slø
