Slø - not fast fashionReviews of slojeans.co

Reply from Slø - not fast fashionOct 25, 2024

Hi Amamon, Thanks so much for sharing your experience with us. We're so glad to hear you love your pants! You're absolutely right, of course - that wait from January to October was far too long, and we're really sorry about that. The shipping issues didn't help either, but we know that doesn't make the wait any easier. Thanks for being so understanding about it all. We've got some good news though - we've completely overhauled our production and shipping processes since then. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. No more marathon waits. We're excited about where we're headed too! Thanks for your support and patience during our growing pains. It's awesome customers like you who keep us motivated to keep improving. Stay groovy, The Slø Team

Reply from Slø - not fast fashionOct 2, 2024

Hey Angela, Thank you so much for taking the time to share your experience with us. We truly appreciate your honest feedback - both the positives and the challenges you faced. We're over the moon to hear that you're extremely satisfied with the end result! It's fantastic that you find the jeans beautiful, well-made, and fitting well. This is exactly what we strive for with every pair we create. However, we completely understand your frustration with the lengthy wait time and inconsistent communication. You're absolutely right - the 10-month wait you experienced is far from acceptable, and the ups and downs in our communication must have been incredibly frustrating. We take full responsibility for these issues. I'm glad to confirm that we've indeed made significant improvements to our processes. As you mentioned, we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. We've also overhauled our customer service to ensure consistent, clear communication throughout the entire process. Your patience and understanding through this journey have been invaluable to us. Your experience, and others like it, have driven real changes in how we operate. We're committed to living up to what Slø stands for as a brand - quality, sustainability, and excellent customer service. As a token of our appreciation for your patience and to make up for the inconvenience you experienced, we'd like to offer you a 30% discount on your next order. If you're willing to give us another chance, we'd love the opportunity to show you how we've improved. Thank you again for being part of the Slø journey. Your feedback helps us continually improve and innovate. Stay groovy, The Slø Team P.S. If you have any more thoughts on how we can further improve, we'd love to hear them. Your insights are invaluable to us. You can send them to [email protected]

Reply from Slø - not fast fashionSep 3, 2024

Dear Tanya, I'm Ralph, COO of Slø, and I want to personally thank you for your detailed and honest review. It's great to hear that you find the quality of our jeans amazing. This is exactly what we've been working towards as we've refined our production process day after day. I sincerely apologize for the issues you encountered with your order from our second launch in 2023. The sizing inaccuracies and the lack of response to your complaints are completely unacceptable, and I take full responsibility for these shortcomings. I'm glad I was finally able to get in touch with you and offer a solution, though I regret it took so long. You're right - we have made significant improvements to our entire process. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer money back. We've also overhauled our customer service to ensure no customer query goes unanswered. Your experience has been a valuable lesson for us, driving real changes in how we operate. We're committed to living up to what Slø stands for as a brand - quality, sustainability, and excellent customer service. I truly appreciate your patience and understanding. If you're willing to give us another chance, I'd love the opportunity to show you personally how we've improved. Thank you for being part of the Slø journey. Your feedback helps us continually improve and innovate. Best regards, Ralph de Lisle Chief Operating Officer, Slø

Reply from Slø - not fast fashionAug 20, 2024

Hey there, Thank you for taking the time to share your experience with Slø. We truly appreciate your honest feedback and your continued support. We're thrilled to hear that you love your jeans and find them amazing! It's wonderful to know that the material and overall quality meet your expectations. Your satisfaction with the product is what drives us to keep improving. We sincerely apologize for the overwhelming waiting time you experienced. We understand how frustrating this must have been, and we want you to know that we've been working tirelessly to address these issues. Our team has been putting in long hours, day and night, to iron out the kinks in our production and delivery processes that have caused these delays. Your investment in our latest round means the world to us. It shows that despite the challenges, you believe in our vision and the quality of our product. We're committed to living up to that trust. We're excited to announce that we've made significant improvements to our processes. With our upcoming release in October, we're confident that you'll see a marked difference in both quality and delivery times. We can't wait for you to try our new jeans and experience the results of all our hard work. Regarding the length issue you mentioned, we've also refined our sizing system to ensure a better fit for all our customers. We're constantly learning and adapting based on feedback like yours. Thank you again for your patience and for believing in Slø. We're looking forward to exceeding your expectations with our future releases. Best regards, The Slø Team P.S. If you have any specific suggestions on how we can improve, we'd love to hear them. Your insights as both a customer and an investor are invaluable to us!

Reply from Slø - not fast fashionAug 1, 2024

Dear Selina, Thank you for updating your review. I'm so glad that your jeans have arrived quickly and fit well! That's what we aim for always, and thankfully, can now achieve :) We appreciate your patience throughout this process. Your experience highlights the improvements we've recently made to our production and shipping processes. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer money back. We understand the earlier delays were frustrating, and we've taken significant steps to address these issues. Your feedback has been invaluable in helping us improve. Thank you for giving us the opportunity to make things right. We hope you enjoy your Slø jeans and look forward to serving you again. Best regards, Ralph de Lisle .............. Dear Selina, I'm Ralph, the new COO at Slø, and I want to personally address the inexcusable lack of communication you've experienced. I've just discovered the technical issue preventing our responses from reaching you, and I'm deeply sorry for the frustration this has caused. Please see the email I just sent you for details on that. Your jeans are finally on their way - I personally saw them loaded onto the delivery van hours ago. I'm sending a video of this moment to all our customers as proof of our renewed commitment to transparency. You should receive your jeans within 7-10 days. Your experience highlights several critical failures in our system: 1. Communication Breakdown: Your unanswered tickets are unacceptable. I'm now personally handling all customer inquiries until we implement a robust, fail-safe system. 2. Shipping Delays: I'm currently at our Istanbul factory, overseeing a complete overhaul of our production and shipping processes. We're aiming for consistent 30-day delivery for all future orders. 3. Customer Service Issues: We're addressing our understaffing problem and implementing new protocols to ensure no customer is left in the dark again. To make amends, I'd like to offer you: - A full refund of your original order - A complimentary pair of our new V6 Jeans, which I'll personally oversee from start to finish - A 30% lifetime discount on all future Slø products I appreciate the honest review you left. Your feedback is crucial in driving the changes we're implementing. I understand if you're skeptical about these promises given your experience. That's why I want to prove our commitment to you. If you're willing, I'll provide you with daily updates on our progress, both on your specific order and our overall improvements. As COO, I've come to Istanbul to resolve the issues causing delays in both production and shipping. My trip has been successful, and I can confirm that for all future orders, customers will receive their jeans within 30 days, with no sizing issues provided the correct measurements are submitted. I'm sorry you've been waiting so long. Thank you for your patience despite our understaffed customer service team - another issue I'm actively resolving. Please feel free to contact me directly at [email protected] with any questions or concerns. I'm committed to restoring your faith in Slø and delivering the exceptional product and service you deserve. Thank you for your patience and for giving us the opportunity to make this right. Your support means everything as we work to revolutionize the fashion industry with truly personalized, sustainable jeans. We stumbled badly out of the gate, but with feedback from customers like you, we're determined to reach our goal. I know words mean little at this point, which is why I'm focused on actions. If you're willing to give us one more chance, I'm committed to showing you the Slø we always intended to be - a company that delivers exceptional, personalized jeans on time, every time. Sincerely, Ralph de Lisle Chief Operating Officer, Slø

Reply from Slø - not fast fashionAug 2, 2024

Dear Emily, I'm Ralph, COO for Slø. First and foremost, I want to apologize for the delay in responding to your review. Your feedback is extremely important to us, and it should have been addressed much sooner. I am in the process of transforming our whole customer experience function and responding, albeit late, to your review is part of this process. I want to personally address your concerns and disappointment with your experience. Your patience through multiple orders and delays is commendable, and I'm deeply sorry that we've failed to meet your expectations. Regarding your November 2023 order, if you have a tracking number that hasn't shown any progress for a long time, I have some good news. We've finally resolved a fundamental communication issue with our shipping partner, and those packages have now been shipped. You should receive your jeans within 7-10 days, at last. I understand your frustration with the lack of updates and the excuses you've received. This is unacceptable, and we're taking decisive action to fix these issues. Here's what we're doing: 1. Kristian and I are now living, sleeping and working at our factory in Istanbul to transform this business into what it was originally envisioned to become. 2. We've completely overhauled our communication system with our shipping partners to prevent future delays and miscommunications. 3. We're implementing a new, more accurate production timeline system to provide realistic expectations for our customers. 4. We're revamping our customer service to ensure prompt and accurate updates throughout the production process. 5. I'm personally overseeing quality control to ensure that when jeans do ship, they meet our high standards. To make amends for your disappointing experience, I'd like to offer you: - A full refund of your November 2023 order - please contact me on my email below to arrange this with me directly. - A complimentary pair of our new limited edition V6 Jeans, which introduce a higher quality fabric. - A 30% lifetime discount on all future Slø products. At Slø, we're pioneering an entirely new fashion buying experience and production process. This is a challenge that no one else in the industry has fully taken on, precisely because it's so difficult to get right. We knew from the start that it would take time to perfect, and we're incredibly sorry that our community, including you, has had to suffer through our learning process. If you're willing to give us another chance, I'd like to personally oversee the production of your new pair of jeans, ensuring they meet the standards you deserve. I'll keep you updated throughout the process, demonstrating the improvements we've made. Thank you for your patience and feedback. It's crucial in helping us become the company we've always aimed to be - one that not only produces perfect-fitting, durable jeans but also transforms the fashion industry into a more sustainable, personalized model. Please feel free to reach out to me directly at [email protected] with any questions or concerns. Best regards, Ralph de Lisle Chief Operating Officer, Slø

Reply from Slø - not fast fashionMar 14, 2024

Dear Ari, I'm Ralph, COO for Slø. I apologize for the delay in responding to your review. Your feedback is crucial, and I'm personally addressing all customer concerns as we transform our customer experience. I'm deeply sorry for the issues you've experienced with your second order and the subsequent lack of proper communication. Your experience highlights several areas where we've fallen short, and I want to assure you we're taking immediate action to address these problems. Here's what we're doing to improve our customer service and communication: 1. I'm personally overseeing a complete overhaul of our customer service team, implementing new training and response protocols. 2. We're replacing our automated response system with a dedicated team to provide personalized, prompt replies to all inquiries. 3. We're fixing all our communication channels, including our Linktree and Discord links, to ensure customers can easily reach us through their preferred platform. 4. We're implementing a new order tracking system that will provide real-time, accurate updates on the status of each order. I'm glad to hear we've reached out to you via email about your correct order. I want to personally ensure you receive the jeans you originally requested. To make amends, I'd like to offer you: - A complimentary pair of our V6 jeans, now of course in the correct size and style. - A full refund for the incorrect pair you received. - A 30% lifetime discount on all future Slø products. I understand your fatigue with the situation, but I hope you'll allow us one more chance to make this right. If you accept, I'll personally oversee the production of your new jeans and keep you updated throughout the process. At Slø, we're committed to realizing our vision of personalized, sustainable fashion. Your feedback is invaluable in helping us improve and achieve this goal. Thank you for your patience and honesty. Please feel free to reach out to me directly at [email protected] with any concerns. Best regards, Ralph de Lisle Chief Operating Officer, Slø