Smart RetractReviews of smartretract.com

We got Smart Retracts retractable baby gate to help our toddler stay in the living room while we were cooking in the kitchen. Having a gate that retracts is so convenient, the alternative would be having a huge immovable gate blocking our living room 24/7. This gate works very well. The materials are high quality. Mounting the gate is straightforward. The gate itself retracts well and the gate mesh material is strong (it's survived our toddler hanging on it!). Overall, a quality investment with a very helpful customer support team.

I was going through some old emails and realised that we have now had these gates for over 8 years. We purchased 4 of them, with 2 in near daily usage for the past 8 years. None of them has ever given us the slightest bit of trouble in operation and they work as well now as when first installed. I think the testament to ease of operation (and discreteness) is where other parents have been in a hurry to remove their child gates, we have been happy to leave ours in place. We have highly recommended these to other parents and pet owners, and they were the only solution to one particularly awkward (and large) gap. Many thanks to SmartRetract for an excellent product with many years of faithful service!

I have purchased four gates from them over the last five years, and we're actively using all of them. The flexibility of being able to cover odd corners, etc. makes them far superior to any other gate. They also are entirely intrusive when retracted. It's the best gate in the market, hands down. I recommend them to all my friends and family. And when I've reached out to the smartretract they've been super helpful every time.

We have bought from Retract A Gate in the past and didn't hesitate to buy there again. Unfortunately our pup damaged the new gate... within 48 hrs of my email Josh gave me options and I had a replacement gate delivered free of charge - exceptional service, highly recommended

I have to say that Retract A Gate has some of the best customer experience I have encountered- on par with big retail companies known for their customer experience. They were easy to reach (a human no less!), fast shipping, quality product and 1:1 support. I would highly recommend this company.

Brought two dog gates far more money than any others but they are made for the job apparently. Our cockapoo managed to get under the one we were using in the kitchen and stretch the material even though its always been locked properly. I messaged and was told to check fitting which is perfect, then in the last 3 weeks shes now ripped all the bottom into a hole so she can just push right through it. We had a second one upstairs which is never used so swapped it over, took 5 days to do the same thing so both ruined. Just not tough enough, asked for replacements and they were no help at all. Now the price is up to £135 each for them! so £270 for two gates that havent done the job is insane. If they had offered to replace one of them fair enough as clearly make a fair bit on these but nothing. If they dont guarantee they are better than the £30 ones out there may as well but yourself the cheaper ones as they will work just as long. We dont even leave our dog alone or she would have probably got through even faster.

We have been using the gates now for about 4 months and we love it. They are easy to open and just as easy to close. I like it that the littlest of the littles cannot open it though.

This gate is fantastic and has held up well. I like that I can set it up with extra hooks. At the top of my stairs I have a triangle of hook points, so I can block off the stairs, or the hallway, or both at the same time to isolate the living/dining/kitchen area. Being able to swap the base of the gate to any hook gives great flexibility. The lock works well and is easy to operate. The only negative, and it is terrible, is the screws that are included for installation. DO NOT USE THE SCREWS! Buy other alternatives. The screws are garbage. I broke 3 screws installing my gate into pre-drilled holes before I quit and grabbed some alternatives that I had on hand. Full disclosure: I was installing into solid oak which requires a bit of extra torque. For the minimal cost of some decent screws, I still recommend throwing out the originals and using replacements. You don't want your gate to fall off the wall when it gets pushed into.