Great
Based on 253 reviews
Smile Boutique NY4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Smile Boutique NY is dedicated to creating beautiful, confident smiles with our custom dental solutions. As a trusted provider of high-quality, at-home dental appliances, we offer a wide range of products including flexible partial dentures, snap-on veneers, and night guards. With a commitment to exceptional craftsmanship and customer satisfaction, we make it easy and affordable to achieve the smile you’ve always wanted.
Smile Boutique NY (smileboutiqueny.com) has 253 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
253 approved reviews, newest moderated first
Fernando D.
I recently received my custom dental appliance from Smile Boutique NY, and I’m absolutely thrilled with the result. The product not only restored my smile but also improved my ability to eat and speak comfortably. Their fast turnaround and quality craftsmanship are truly impressive. I highly recommend Smile Boutique NY to anyone seeking high-quality dental solutions
Leszek D.
I was initially skeptical about ordering dental appliances online, but Smile Boutique NY made the process simple and stress-free. Their clear instructions and excellent customer support helped me every step of the way. The flipper for my missing tooth fits perfectly and looks incredibly natural. I couldn’t be more pleased!
JeMalla V.
I wouldn’t recommend anyone to order from this company. I tried to cancel right in the beginning, but a dental specialist got on the phone, who was very charming convinced me not to cancel and that he would make sure,if I send more money for another impression kit. That my product would get delivered.Needless to say, I kept sending payments. First time for what I thought I ordered. Second time $75 more dollars because I order the wrong thing. Then $40 for another impression kit. Now, they’re asking for another $40 for another impression kit. I’m a single mother, who attends Nursing school, I pay out my own pocket for tuition, times have been extremely challenging and the extra money, I finally had a chance to muster up, was simply a donation to this company, because I DIDN'T READ ONCE I make a PURCHASE-THAT, THIS COMPANY HAS The RIGHT TO NOT GIVE YOU ANY PRODUCT and continue to keep your payment. I didn’t ask for the impression kits money back, I understand I probably didn’t do it correctly, this wasn’t a lost for this company. ONLY I TOOK A HARD HIT, by donating my hard earned money.. please,please,read before you press submit payment. AND please make a honest review, so this won’t happen to another person.This experience was so disheartening to me, literally broke my spirit.
Reply from Smile Boutique NYFeb 10, 2025
Thank you for taking the time to share your experience. We truly value all feedback and would like to clarify some important details regarding your order process. On the day you placed your order, we received an email from you indicating that you had selected the wrong item and that you originally intended to order an Essix Pontic retainer. Based on your request to correct the order, we promptly sent you a separate invoice for $75 to address the issue. This step was necessary to ensure that your order reflected your actual needs. After we received your impressions via mail, our team determined that the impressions did not meet our quality standards. As clearly stated in our instructions, every order comes with guidelines that require customers to send us a photograph of their first impression, along with two phone numbers and an email address, to verify the quality of the impression. Unfortunately, we did not receive these required photos; the only thing we got was your poor impressions, and when you ordered a second impression kit, no photographs were submitted for approval either. Regarding our inquiry about why you did not send us a picture for approval: after your first poor impression, we clearly informed you that you needed to approve the impressions before sending them. You mentioned that you didn't have time to do this. As a result, we recommended that you purchase a 3rd impression kit. We understand that you’re frustrated, and we truly empathize with your situation. However, we’re disappointed to see a one-star review when our records and communications show that we provided clear instructions and multiple opportunities to resolve the issues. We made every effort to work with you to achieve the best outcome, but it appears that the guidelines we provided were not followed. We strive to deliver high-quality, custom-made products, and our policies are in place to ensure that each appliance meets our standards. If there was any misunderstanding, we are always here to help. We hope you reconsider your review based on the full context of our efforts to assist you. Thank you for your time, and please feel free to reach out to us directly if you’d like to discuss this further.
Dori M.
It fits great and the color is spot on. Comfortable to wear. Thanks
Raiders
Fast shipping, communication was on point & the product fit perfectly!
joseph M.
the kit came in 2 days as advertised the mold was a little hard to get off my teeth but it came out ok with 1 try.
Queen Z.
HORRIBLE EXPERIENCE FROM START TO FINISH – DON’T WASTE YOUR MONEY! This was an absolute nightmare. I was never informed that the teeth would be bulky—why would I pay over $600 for something that looks unnatural and makes it extremely difficult to talk? That makes no sense at all! Looks as if I walk around biting people 🤣 Removing the teeth was a painful and exhausting process. I had to use nearly an entire roll of floss, spending several hours trying to get them off. The tech kept in contact with me during this struggle, and I made it very clear that I was completely unsatisfied and wanted a refund. He assured me that the business had many similar complaints about these snap-on veneers and that he would speak to his boss. He even said my refund should be approved—yet here I am, still waiting. During my appointment, I was rushed out because they were closing, despite my concerns about the size and discomfort of the veneers. The tech brushed me off, telling me, “It’s normal, just give your mouth time to adjust.” I took a quick glance at my teeth before leaving, but since I had a long drive ahead, I didn’t have time to argue—however, I contacted them immediately once I got home. To make matters worse, they bribe customers with free gifts in exchange for 5-star reviews and even pressured me to leave feedback while I was still in the office. I refused because I will not lie about my experience. On top of all this, communication eventually stopped completely. That’s when I knew it was time to leave my honest review. I have proof of everything—receipts, messages, and call recordings—and I will be posting my full experience on YouTube and social media. This business is a complete scam and should not be trusted. Every time I had a concern, the staff had to run and ask someone else for an answer. It was frustrating, unprofessional, and a total waste of my time, money, and energy. 🚨 DO NOT GO HERE. EVER. 🚨
Reply from Smile Boutique NYFeb 5, 2025
Dear Ms. Natazia, Thank you for sharing your feedback. We take every comment seriously and would like to clarify a few important details regarding your experience with our service. Our records show that you never paid us over $600 for your appliance, and we have both your receipt and our internal documentation confirming this transaction. At your first appointment, you were clearly informed of the available treatment options due to your significant diastema (a large gap between front teeth). The three options presented were: 1. Create two snap-on veneers for the upper teeth while leaving the gap intact. 2. Produce Snap-on Veneers with two large front teeth to close the gap. 3. Bring the teeth forward to hide the gap, which would result in a slightly bulkier appearance. You chose option three and expressed understanding of the process, asking us to do our best to meet your needs. Additionally, our interaction during that appointment was recorded with video and audio, and we have documented evidence of our discussion. Regarding your second appointment for pickup, your scheduled time was 2:00 PM; however, you arrived at 3:00 PM. As our operating hours are from 11:00 AM to 6:00 PM Monday through Friday, we have video evidence that you were not our last customer that day. When you picked up your veneers, you were pleasant and appeared happy with your new look, and our specialist demonstrated how to insert and remove them properly. Please note that our products are 100% custom-made by professional dental technician, and as such, they are non-refundable. This policy is clearly outlined in our Terms and Conditions, which you agreed and sign by hand. Furthermore, each customer receives a 30-day manufacturing warranty that includes unlimited free adjustments or even free remakes if necessary. We have also made multiple attempts to contact you via phone and text regarding your concerns, but we did not receive a response until now. Finally, our website clearly states that every purchase includes a free cleaning foam and storage case as a complimentary gift. And provides to each customer regardless of a review. We remain committed to providing high-quality, custom-made products and excellent customer service. If you have any further questions or need additional assistance, please do not hesitate to contact our customer support team. Thank you for your understanding.
Vickie V.
I received my appliance and it looks great and feels great! Thanks again! Mrs Jones.💕
