Reply from Smile Boutique NYJun 19, 2026
Hi Amy,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the frustration you’ve faced with the fit of your second set of partials, especially since your first order fit so beautifully after initial adjustments.
We always strive for perfect precision, but we do want to address a critical factor regarding this specific order. Our records show that this appliance was self-adjusted at home, which our specialists previously reached out to advise against.
We completely understand the urge to tweak things for comfort, but here is why we have a strict policy against self-adjustments:
Altered Dimensions: Even minor changes made at home alter the structural integrity of the appliance.
Lab Misalignment: Once an appliance is modified outside of our controlled lab environment, it no longer matches your original impressions. This makes it nearly impossible for our technicians to accurately calibrate further adjustments.
Natural Shifting: Even within a year, teeth and gums can experience micro-shifts, meaning a brand-new appliance may sit differently than one you've already broken in.
Our Priority: We want you to have a comfortable, functional smile, but we have to ensure it is done safely and accurately.
Because self-modification goes against our quality guidelines, standard adjustments are no longer effective. However, we want to see how we can help you get things back on track. Please reach out to our management team directly at [email protected] or dial us on 347-630-5474 so we can discuss the best possible next steps for your situation.
Warmly,
The Smile Boutique NY Team
