JAVIER W.
Bad customer service
Bad customer service: I called customer service after experiencing issues with their AI analysis. After spending 15 minutes with them, they still couldn't find my account, even after providing my email address, receipt number, and the last 4 digits of my CC number. I suggest going to their competitors
Reply from Snap2PassMay 28, 2026
You’re right, this was on us. Our voice system mis-transcribed your email and last name on the call, so every order lookup came back empty even though your order is right here in our system. I’m sorry for the 15 minutes you spent on this. I sent you an email tonight (subject: “An apology from Snap2Pass”) with a refund and an offer to expert-review your photo at no charge. We also shipped a fix to the voice agent today so this exact failure mode can’t happen again — it now reads emails back phonetically before searching and falls back to “please email us” when audio quality breaks the lookup. If my email didn’t reach you, please reach me directly at [email protected].