Excellent
Based on 55 reviews
SoftSys Hosting4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Softsys Hosting is a global cloud and infrastructure solutions provider delivering reliable, high-performance hosting services since 2006. We specialize in managed cloud, dedicated servers, VPS, cybersecurity, and compliance services across multiple data centers worldwide. Our focus is on providing fast, secure, and scalable environments backed by truly responsive 24/7 customer support. With a customer-first approach, premium hardware, and transparent pricing, we help businesses of all sizes run their applications with confidence and peace of mind.
SoftSys Hosting (softsyshosting.com) has 55 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
55 approved reviews, newest moderated first
Rob S.
SoftSys is an excellent company. They are very quick with resolving the tickets we submit, and they always know/recommend the best solution to our problems.
Reply from SoftSys HostingAug 29, 2024
Thanks, Rob! We promise to continue improving our services in the future as well!
City T.
SoftSys Support responds and fixes issues immediately. They are a valuable resource for our website, marketing team, and company as a whole.
Reply from SoftSys HostingAug 29, 2024
Thank you so much for your appreciation!
Marianella M.
The support that they provide is top notch and the team always goes the extra mile to help. They are knowledgeable in all aspects of technology and are able to come up with solutions. The response time is also very good!
Reply from SoftSys HostingAug 20, 2024
Thank you, Marianella! Our team constantly upgrades its knowledge of the latest technologies and is eager to work with customers to find a solution to their problems. We value our long-term association!
hitplays
We have been using SoftSys for years and are very happy with our up time and especially the customer support. More than once we have had an urgent need for technical support and SoftSys has always helped right away.
Reply from SoftSys HostingAug 20, 2024
Our goal since day 1 has been to be by our customers' side when they need us the most! Thank you so much for appreciating our efforts.
Anonymous
Total waste of time. Order rejected as "high risk" with absolutely no effort to alleviate their concerns. Instead, got a rejection with an entitled "good luck with your new host". The response funny enough was from Ruchir Shastri, who appears to be the Founder/President of the company. Seems like I dodged bullet with this one based on the other reviews.
Reply from SoftSys HostingSep 20, 2023
We're sorry for your experience while placing an order with us - however, we use an industry known anti-fraud system which helps us to protect us by blocking orders that are deemed to be of high risk. Your order had a very high fraud risk score - apart from other factors, you had billing location in one country, phone number of another country and actual location from where order was placed was a third country (the IP address from where this order was placed was also showing up as used for past potentially risky activities). We understand that this may not be a perfect outcome for you, but we need to safeguard our business and customers by ensuring that our environment is not endangered by potentially risky customers who may be using our services for activities that violate our ToS and AUP.
Trent D.
After canceling all services and selling the company. Softsys kept the server going for over 2 years. When I finally found the charge was still happening. They offered no help in shutting the service off or disconnecting my payment. Tried telling them that the server hasn't been used in years. They show me a screenshot of .4mb download per day and tell me that it is "very much in use". Yeah by updates. This site is a bunch of crooks.
DotNetFunda.com
I am pretty satisfied customer for last 7-8 years now. Very fast and prompt service!
Reply from SoftSys HostingFeb 8, 2021
Thank you for being a long time SoftSys Hosting supporter ❤️ We are grateful to have you as a customer and we look forward to serving you for many more years to come. Please don't hesitate to reach out if there's anything we can be of assistance with. Sincerely, Joanna Isac - Customer Service
Manuel David Romero Q.
I am very grateful for the support provided, the response times and especially the support from brad
Reply from SoftSys HostingOct 22, 2020
Manuel, Thank you so much for taking a moment to share your experience with SoftSys Hosting ❤️We're thrilled to know you are happy with the support received from our team. Brad is very knowledgeable and always happy to help. If there's anything else we can do to support your business, please get in touch. Sincerely, Joanna Isac - Customer Service
