Solidarity HealthShareReviews of solidarityhealthshare.org

If I could give them 0 stars I would. Because of their neglect to pay medical bills in a timely manner, I have been sent to debt collections for the first time in my life. I spend hours on phone calls to keep them from getting sent to the next level. They claim to be Catholic but a “God bless” can only go so far when medical debt is mounting close to $100,000 with no timeline of when it will be paid.

The videos are very helpful in explaining what the services are about and what you can expect from the insurance

We were active members from November of 2018-May 31, 2023. In that time we’ve been sent to collections THREE TIMES and now nearing our FOURTH time starting next week for dates of service December 2022-March 2023–yes for claims submitted more than a year ago. And my medical providers have all been incredibly patient while waiting for Solidarity to process claims before finally sending to collections. Average “processing” time for claims on our bills has been around 8-12 months. Processed does NOT mean PAID! PAID claims take closer to the 18-24 month time frame and that is after much hounding through the share stream, phone calls, 3-way phone calls between provider and Solidarity. What a nightmare. The latest infraction is dealing with balance bills. Typically their third party service agreement with AMPS deals with balance bills, but last week I was told that a new policy exists that prevents AMPS from getting involved with the provider for balance bills under a certain dollar amount. (Which the solidarity rep Kelly, had no idea about, but AMPS knew it) The policy instructs AMPS to send all balance bills under a certain amount, back to Solidarity for re-review. Mind you, an EOS has already been generated at that point, the member responsibility paid. In that claims review, another EOS was generated and found that I now owe the full amount instead of the “fair” amount? So which is it? The medical charge was first considered overpriced, but then now is deemed fair and reasonable? I asked the rep what I should do about the discrepancy and lack of knowledge of this new policy and she said with total disrespect, “I guess you pay the full amount” Ugh. I could go on and on and on. It should also be known that we are a “healthy” family and have rarely used solidarity for illness. Primarily used for well-child visits and the birth of 2 babies since being members. This company is Catholic in name only. Absolutely a disgrace how they treat their members both active and inactive. Their responses to the reason for delay basically places the blame on the member for not submitting something correctly. Way to pass the buck! I’ve always had the provider bill DIRECTLY as requested. So no, it’s not a matter of member error. They claim now, that active members have first priority—which means our bills will never be shared into despite the fact that I was told ours would still be shared into because of the WELL-KNOWN backlog of claims— BUT we finally left BECAUSE our bills weren’t being shared into for YEARS some were over 2 years old at one point and this is while we were ACTIVE members. I’m so sick of dealing with collections for WELL-CHILD VISITS! Ridiculous. In theory, these share companies are wonderful, but in reality, they are a nightmare.

We faithfully paid our monthly share amount for 3 years from January 2020 to January 2023. We have 17 outstanding medical bills that Solidarity has not shared into. These bills were incurred from February 2022 to October 2022. We were active members from January 1st 2020 to January 32st 2023. All of the 17 medical bills were incurred and submitted WHILE we were active members. 16 of them finished processing WHILE we were active members and were placed into a “batched, waiting for payment status” WHILE we were active members. If Solidarity had shared into these bills in REASONABLE amount of time, then we would have still been active sharing members when these bills were shared into. Instead, our bills are now being placed at the end of the line behind active sharing members because of the following ambiguous statement in their Sharing Guidelines "Only Sharing Members with an active Membership will have their Eligible Medical Expenses Shared. " How long will it take before these bills are shared into? It's been 2 years so far. I wish we would have never joined Solidarity in the first place, and I will be happy to put this chapter behind me. I write this review because I do not want others to have to go through the headache and stress I have been through so far with Solidarity.

There is nothing Christian about this company. We chose them specifically because we were entitled to a shareable annual wellness visit. We were members in good standing for 6 months, including for 3 months after our pediatric appointments. Then my husband got a job with health insurance benefits so we gave them one month notice and left. They are refusing to pay for the wellness visits, claiming they're approved but current members get priority, which is indefinite. So our monthly share paid for other members' bills but we got nothing out of it. We essentially donated $3,000. And now our bills got sent to collections because it's been 11 months. They don't make good on their word and obviously they are not in good financial standing since they don't have the money to pay. Had a much better experience with Samaritan Ministries.

Solidarity Healthshare consistently offered substandard service during our 5 years as members. No concrete assistance in regards to sharing of medical bills. Stonewalling and regurgitating legalese is their specialty, while medical bills go further and further into arrears. Our major medical bills were ignored and unpaid by Solidarity for nearly 2 years, going into collection for which we were ultimately personally responsible for paying. DO NOT RECOMMEND UNDER ANY CIRCUMSTANCES.

Very smooth sign up process with live person answering questions, not automated...it makes it more personal, effective and timely manner to obtain information and address concerns.

Too much money, can’t afford it