Reply from souk + SEPIAApr 2, 2021
Hello there! We appreciate your leaving a review for us. Everything people have to say about us, be it positive or negative, means a lot for the entire souk + SEPIA team, so we're immensely thankful for this opportunity to interact with you.
We're sorry for potentially making you feel cheated, but we would like to clarify that we are a 100% black-owned business based in Newark, NJ. It is true that our products come from China, but only some of them. Souk + SEPIA is a marketplace of lovingly curated items. We work with artisans around the globe particularly in the US, UK, Thailand, Tibet, China, and India to name a few and we ship directly from our warehouses where they're located.
Your order just so happened to come from a merchant in China, but we can absolutely assure you that we only work with professionals who provide us with pieces of great quality. We truly do not intend to jeopardize our credibility just to lead people into buying poor quality items. When your orders arrive and you decide that it is of substandard quality, we have a relatively easy returns process and we will refund you without question as this is our policy.
Lastly, we would like to apologize for the flood of texts. We would like to get more details about you such as your email or order number so we can opt you out of the texts. I hope this helps explain. You can reach our Customer Gratitude Team through email at [email protected].
—The souk + SEPIA Customer Gratitude Team
E: [email protected]
W: www.soukandsepia.com
IG: @soukandsepia
