Poor
Based on 744 reviews
souk + SEPIA2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
souk + SEPIA is listed under Malls & Marketplaces in New York, New York.
souk + SEPIA (soukandsepia.com) has 744 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
744 approved reviews, newest moderated first
Pamela C.
I live in the US and am thoroughly impressed with Souk and Sepia. I have purchased several items. They arrived on time. Their customer service is impeccable! Aly assisted me with a promo code and she solved my issue with no hassles. I just love their clothes. They are unique and different. Good quality. I highly recommend this site!
nasheria O.
Excellent customer service! Fast shipping and great quality clothing! I promise you'll be completely satisfied with whatever you choose to purchase!!!!
Fashion Q.
Poor quality. I don’t know where they got pictures from.
Reply from souk + SEPIAFeb 18, 2021
Hello, Toni! Thanks for leaving us a review! We immensely appreciate the good and the bad reviews as both are all part of a company's growth. Before we begin, sincerely, we apologize for the quality wasn't as anticipated or pictured. Truth is, we do hire professional photographers for the photos we post in our site and although our pictures have undergone some minor improvements, this does not mean that we are aiming to earn customers through deceit. This goes against what we believe in as a company and like our photos on site, we would love to make things look better for you. One of our Customer Gratitude Specialists will reach out to you shortly. Please check your email's inbox to see our follow-up. I hope you can give us a chance to make things right for you. We are looking forward into turning your experience into a good one. The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
Tiara S.
Merchandise took forever to arrive and quality is horrible button fell off my jacket the first time I tried it on.
Reply from souk + SEPIAMar 5, 2021
We, as a whole company, sends our sincerest apologies to you, Tiara. This kind of trouble isn't something we want for you to experience with us. Before we send out our customers' orders, we make sure our products undergo intensive quality control measures, but some factors like manufacturing defects are outside of our control at times yet we try to minimize these things. Usually, when such cases occur, we would offer you a free return and replacement. The offer still stands if we see that item is still available. We can also offer you store credits equal to the amount of the item plus a little extra for the trouble. If you wish to discuss further, we have sent you an email just now where we can communicate. We hope to hear back from you. Please give us a chance to make things right for you. The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
TB
I ordered a hoodie and it took it almost a month to get here and there was no info stating that it would take that long.
Dalaiah C.
I love the style and quality of your brand. Almost sure to turn heads no matter what piece is being worn. I look forward to seeing your Spring and Summer line up’s. ❤️
shaletta D.
I am a customer for life. The quality pieces and price points are fantastic. The great mix of edgy and classy is a win for me. So glad I found this site.
Lo R.
A completely misleading advertising campaign! Their IG page claims to be founded in NJ yet they take weeks to ship out of china. I should have known by their minimal comments on pages such as Facebook and IG. If in fact they are black owned they are outsourcing via China production and misleading consumers who are presuming their products are being shipped locally. Expect to receive your item in 1-2 months. Update*** I was granted a refund. The only positive is that it was granted immediately upon request. I never write bad reviews but this was the first crazy experience I’ve ever had with a company. The triggering point for me is they clearly invest in ads because for about 6 months between fb snd IG their store was In both of my feeds at each log in with recommendations. In my opinion they should shut this site down and reconfigure how to better serve their costumers. Additional update! This company deleted the honest feedback reviews I submitted on their page and tried to challenge the review I left on this website. I stand corrected that this company is black owned and for that I leave even feeling more disappointed regarding your practices. Future consumers proceed with caution. I only wish I visited this site before making my purchase.
Reply from souk + SEPIAFeb 7, 2021
Hello there Lo! We're sorry that our service did not satisfy your expectations. We always aim to deliver a great experience and we're quite gutted when we don't meet expectations. Thanks for taking the time to bring this to our attention. We'll use this feedback to make us better and ensure everyone gets the great service everyone deserves. We're sorry about the confusion about our company not being black-owned. We'd like the opportunity to give you some clarity on that misconception. souk+SEPIA is 100% black-owned - for your reference - please visit our CEO's website (https://www.kneela.love/). Also, you're right, some of the merchandise from our marketplace is from China. This is because souk+SEPIA is a marketplace of gently and lovingly curated fashionable products. We work with merchants and artisans from Asia, Europe, and the US and we ship directly where they're from. We'd like to take this chance to also apologize for the holdup in the delivery of your package. We're continually working hard and closely with our partner couriers (USPS, DHL, CNE, FedEx, and UPS) to mitigate any factors affecting shipping during the pandemic where people are relying heavily on online purchases. Reducing shipping and wait time is one of the challenging aspects of running a marketplace online, so we actually just recently hired a consultant to help us improve on this area. We're sorry too for seeing our ads all over your IG and FB feeds. Here's a quick and very helpful How-to article about blocking Facebook and Instagram ads from showing on your feeds: https://www.wired.co.uk/article/how-to-block-ad-tracking-facebook-instagram-twitter-google We hope this cleared things up for you. Please feel free to get in touch with our Customer Gratitude Team at [email protected] should this raise any further concerns or issues. 🙏 —The souk+SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia
