souk + SEPIAReviews of soukandsepia.com

Reply from souk + SEPIAAug 4, 2022

Hi Alfredia, Thank you for writing in! It pains us to hear about your troubles for we have only vowed to provide you the best possible experience. We would like to help you further, but to do this, we must procure your order number and email address. We have sent you a notification email with regards to the request. We hope you can provide us the information we need so we can begin sorting out the mistakes. Looking forward to hear from you again. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAAug 4, 2022

Hi Tiavonda, Thank you for writing in! We are absolutely sorry for the inconvenience we have caused upon you. In behalf of souk + SEPIA and the entire Gratitude Team, we extend our sincerest apologies. Luckily, it looks like we have finally processed a refund for your order processed by us. We cannot express our regrets enough for the troubles we have given you. Right now, we are excited to give you a long-term solution called souk SWIFT which offers 2 - 3 business days shipping. The first 8 months of the year 2022 has been rough for all of us, and still it is, but those days are finally over. We hope it isn't too late for second chances because we would really love to give you the experience you truly deserve. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAAug 4, 2022

Hello, Lorrie! Thank you for speaking up about the challenges you've had to face as a result of the backlogged orders. With covid-19 shutdowns and blockages came troubles with order fulfillment. We never meant to cause so much inconvenience to you. Despite our lackluster start for over half of the year, we are very much excited about the fruits of everyone's efforts. We poured our efforts to fix the issues all these months, our customers exerted efforts to endure and hold on, while it's understandable that some can also be furious and let off steam for the headaches caused. As a long-term solution for the delays, we bring you "Souk SWIFT." It's our very own version of Amazon Prime which offers 2 - 3 days shipping time. The payment gateway issues we've also encountered have been sorted out, meaning we can now refund your monies like we used to. We sincerely hope this urges you to give us another try. When you're ready, we have a sitewide 20% off discount with the code YONCE20. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAAug 4, 2022

Hi Sheryl, Thank you for writing your sentiments down. You know, that really helps with pinpointing which problems are becoming prevalent in our operations. Need not worry, as we can process a refund for your orders or an exchange if you the item is still in stock or exchange it for something else. Trust me when we say, we understand your frustrations. We can start helping once we got your order ID and email address. This is to make sure we get it right. Looking forward to hearing back from you, Sheryl! May you enjoy the rest of your day! With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAAug 4, 2022

Hi Tamara, Thank you for writing in! Believe us when we say, we understand your frustrations with the situation you've been in. Admittedly, It's been a tough start of the year for most of us, business-wise. Ecommerce businesses have taken a huge blow due to logistical challenges and COVID-19 lockdowns. Yet that does not excuse us from taking responsibility for the mishaps you all have faced. To that end, we extend our sincerest apologies. Ultimately, souk + SEPIA is back on track with a newly designed user-friendly website with new offers in store for you! We have since forwarded the issue with Fits' manager. He will undergo a coaching session with his manager to prevent making the same mistake again. During these tough times, we never really let go of our pursuit of excellence. We are proud to announce our new project called the souk SWIFT which is our version of Amazon Prime which offers 2 to 3 days shipping for your orders. Isn't that amazing?! In celebration of this new chapter, we offer a 20% sitewide discount with the code YONCE20. We hope this helps! We are excited for you to receive the kind of experience you deserve. Hoping it's not too late for a chance at redemption. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAAug 3, 2022

Hi, Sabrina! We did not mean to make you feel this kind of inconvenience. Admittedly, we are at fault for taking time to find a proper workaround for the problem. The payment gateway issues also have been a thorn on our side which left us with the option to refund via PayPal only. Luckily, you did have an account with PayPal so we were able to refund your money. We cannot say sorry enough for the hassle we've caused. Thank you for sharing your thoughts here and we wish you luck in your endeavors. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAAug 2, 2022

Hi, Mo! Your opinions do matter for us and it pains us to know how you have had to endure such a horrible experience. We are aware of our shortcomings, but we are for sure, a company who cares and values their customers. With that, we understand the frustrations you carry, and extend our sincerest apologies for causing you trouble. We do not fully know the truth unless we have your order ID and go over your back and fourth with our representative/s, but we believe the initial refund request you've submitted can't be possible due to a payment gateway issue we have been having before. Understanding that as a real pain for our customers, we have found a countermeasure in the form of bank transfer. If we can acquire your bank details, we can directly transfer you the money instead of the past solution which involves PayPal refunds. We hope we can hear from you soon and get your order ID so we can reach you. We are praying for your wellness and safety. With Gratitude, The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Reply from souk + SEPIAJul 28, 2022

Hello Tiffany, We're completely and extremely sorry for the inconvenience we have caused you. We would really like to help you resolve this so you'd get your money back in no time. We will need to procure your email address and order number at the same time to help us be accurate in terms of which order to refund. We hope this helps! Please don't hesitate to write us back! Wishing you a pleasant one ahead! The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia