Soul InsoleReviews of soulinsole.com

Reply from Soul InsoleMay 24, 2022

Hi Mary! We are so happy to hear that you found the right fit for your needs. Thanks so much for taking the time to write a review and we are so appreciative that you would recommend us to your friends and family. Thank you!

Reply from Soul InsoleMay 19, 2022

Hi Patricia! Thanks for giving our insoles a try. Don't worry, we understand that everyone's feet are different and can have different needs, so we have a 100% satisfaction guarantee. Do you mind if we ask a few questions and try to help out? Firstly, what is your shoe size? There's a chance you may need a smaller size or a different type of support if these are uncomfortable. If you are possibly on the smaller end of the size range, if your shoes may have some existing support, or if your arches are lower and more sensitive to support, it is likely that you will prefer to choose 1 size smaller or our thinner version (The Shoe Bubble Pro-Lite). We would love to help guide you if you're open to that! Please let us know a little more about what's going on with your feet if you're interested in some help and guidance over the phone or by email. Our email is: [email protected]. Our phone number is: 619-746-7256. If we can learn more about your needs, and we figure out that there was a different product that could help you, we can offer an exchange. If you prefer to just return them for a refund, that's totally fine, we can help you with that too!

Reply from Soul InsoleMay 10, 2022

Hi Elizabeth! Thanks for letting us know that you're enjoying your insoles. We apologize for the expense of shipping costs to Australia and we are currently working on a solution to become more easily available to customers in Australia. For now, shipping from the US is the only option, but we hope for another option to be available as soon as possible.

Reply from Soul InsoleMay 5, 2022

Hi John! We are so happy to hear that you're happy with your insoles! Thanks so much for letting us know!

Reply from Soul InsoleMay 2, 2022

Hi Alexander! We are so happy to hear that our insoles are feeling good for you. Thanks so much for taking the time to write a review!

Reply from Soul InsoleApr 30, 2022

Glad to hear that you received your shipment on time and you're happy with your new insoles! Thanks so much for sharing about your experience!

Reply from Soul InsoleApr 14, 2022

Hi John! Glad to hear our insoles are feeling comfortable for you. Sorry to hear they're sliding around and yes, it is likely due to the dirt in the shoes. If the shoes have any dirt or shoe powder in them - this will cover the adhesive, making it not sticky anymore until washed again. So, it's important to make sure the shoes are clean of dirt and shoe powder before sticking the insoles down. There are of course a few types of synthetic materials that our insoles just don't stick as well to. An option for these shoes is to place our insoles underneath the liner in the shoe (if the liner is removable and not fully glued in). Another option is to use double sided tape in these situations. Double sided tape makes for a semi-permanent solution to adhering the insoles to a specific pair of shoes vs. the washable/movable adhesive. We would be happy to mail you a couple pieces of double sided tape at no cost to you if you think this will be a good solution for your needs. Please reach out to us at [email protected]

Reply from Soul InsoleFeb 24, 2022

Hi Rene! This warms my heart to hear! Glad to hear that our footcare products are helping you. Thanks so much for taking the time to write a review.