Reply from Soundproof CowMar 16, 2022
Good day Kurt,
We thank you for taking the time to submit feedback, and we are sorry to hear that you were not happy with your experience. When you called in our team was able to find you a lower rate through another shipping option, meaning other than what is offered online, and our team credited your purchasing card for the difference. The rising costs of shipping and transportation / logistics issues have affected us all, and while we would love to offer free shipping that is not a path we chose to take because the price of shipping is always added on the back end and it is never truly free. Unless, as you mentioned you are buying from Amazon. We would love to be the size of Amazon and create our own logistics network, unfortunately, we are nowhere near that size, and I know of very few companies that can compete with Amazon. We are a small, woman owned business and if you chose not to support small companies like ours that is your choice. We do not excessively markup shipping charges, many of our products are oversized, many weigh a lot. If you were to take the same package to UPS or Fed Ex you would be shocked to see what you are paying with our company is actually a discounted negotiated rate that we receive due to the sheer volume that we ship annually. It again is your choice as to who you purchase them from, we will never compromise on our quality, customer service or our team values, honesty is a huge part of who we are, that is why we chose transparency with every transaction.
Lastly, we are located in PA, you are in NY, it is a two day standard ground shipping, there is no other option for less of a charge.
We wish you the best in all you do, be safe, be well.
Julie Fitchet
President / CEO
American Micro Industries, Inc.
Soundproof Cow / Custom Components
