Soundproof CowReviews of soundproofcow.com

Reply from Soundproof CowMar 29, 2021

Good day Vyacheslav, You are making us blush!! Thank you so much for the amazing review and feedback, we truly appreciate it! We think the world of Kellen too :-) Wishing you a wonderful day. Be safe, be well. The Soundproof Cow Team

Reply from Soundproof CowMar 17, 2021

Good day Joseph, Thank you very much for the amazing rating and feedback, we truly appreciate it! Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Reply from Soundproof CowMar 15, 2021

Good day Ronald, Thank you very much for the amazing review and feedback, we truly appreciate it! Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Reply from Soundproof CowMar 15, 2021

Good day Don, We are sorry to hear that you were not happy with you Quiet Wrap purchase, we do see this was an online purchase, we would like to extend the offer of speaking with one of sales team members to see if anything additional or perhaps questions about how the wrap was installed could be asked / answered to get to the bottom of the issue. Quiet wrap is one of our top sellers, it is very rare that we hear someone is not happy with it's performance. Sound travels the path of least resistance and if there are any gaps in the wrapping or areas left exposed sound will escape there. Think of a the wind blowing on a window that is not sealed properly, a simple touch will confirm the air is passing through those non sealed areas, sound works / is transferred in a similar manner. We would be happy to discuss to see if there is more that could be done to suppress your sump noise. Please email Kellen Beaver at [email protected]. or call 1.800.558.2058. We will also send this to your email on file. Thank you for supporting our small business! The Sound proof Cow Team

Reply from Soundproof CowMar 13, 2021

Good day Rob, I am sorry to hear that you feel you had such a terrible experience with our company, and upon researching, your order was received over the weekend, we are not open, nor do we ship on the weekends, and up until recently, neither did Fed Ex (Saturday deliveries) and UPS only delivers on the weekend for Amazon. Your order was processed on Monday, 3/8/2021, your invoice with tracking number was sent to you on 3/8/2021. Upon running your tracking number in UPS it appears that it was delivered to your ship to address on Wednesday, 03/10/2021 5:44 P.M, left at your front door. Unfortunately, we have minimal control over a package once it leaves our facility as we use UPS and Fed Ex as a third party vendor. However, in this case, you did pay for UPS 2 day air, the order was picked up on Monday (UPS and Fed Ex state that pick up day does not count as a day of transit, unfortunately not our rule), transit day was Tuesday, delivered Wednesday, that is 2 day delivery according to UPS. I do apologize if the delayed delivery of one roll of Quiet Wrap disrupted your project, I truly wish there was more that we could do when it comes to shipping options, the nation is very limited on available companies to work with, perhaps in the future consider overnighting material if the job is that time sensitive. I will be reaching out to you via the email you listed on your account if you would like to discuss further. We wish you the best, and thank you for supporting a small, veteran started, woman owned business. Please also feel free to reach out to me directly [email protected] Julie R. H. Fitchet President / CEO Soundproof Cow / American Micro Industries

Reply from Soundproof CowMar 8, 2021

Good day to you, We thank you for taking the time to rate your experience and leave feedback for our team. We continually struggle with shipping costs, often the weight of our materials are not the issue, it is the size of the boxes they require to ship, causing oversized box fees for ground shipping. We use UPS and Fed Ex, providing the actual cost to customers, meaning we do not inflate the price. We do try to monitor shipping charges, and have been known to broker out quotes if something seems extraordinarily high, I apologize if this was the case and our team missed reaching out to you. Shipping, as well, as other products and services seem to be on a rapid escalation, for which we have no control. However, if you would be willing to reach out to our team on future purchases we can absolutely attempt to get a better shipping rate, please use [email protected] and we will do our best to assist. We truly appreciate your patronage, supporting a small business. Wishing you a wonderful day. Be safe, be well. The Soundproof Cow Team

Reply from Soundproof CowMar 8, 2021

Good day Mark, Thank you so much for the AMAZING feedback and review, we truly appreciate it! Our team works very hard to ensure that we take the complex and simplify it, so that you don't have to be an engineer to use our products effectively! Best wishes on your project and for a wonderful day. Be safe, be well. The SoundproofCow Team

Reply from Soundproof CowMar 8, 2021

Good day Joseph, Thank you very much for the wonderful rating and feedback, we truly appreciate it! We wish you the best on your project. Have a fabulous day. Be safe, be well. The SoundproofCow Team