Sparkle In PinkReviews of sparkleinpink.com

Reply from Sparkle In PinkAug 23, 2022

Hi Laura! We appreciate you leaving this review and we are so sorry to hear about this experience. However, we assure you that we are 100% legit and not a scam.The reason why your shipping was delayed was due to our recent move into a bigger warehouse. We had posted all over our site to expect shipping delays during that time. Again, we really apologize for this inconvenience, and we hope that you can give us another chance in the future! ❤️

Reply from Sparkle In PinkAug 8, 2022

Hello Kasey! I am so sorry for this inconvenience, I assure you that we are not a scam! As we have posted on our website, we have just recently moved into a bigger warehouse, and so due to that we haven't been able to fulfill orders as quickly as we normally do. We are now fully moved in, however we are still behind due to such high demand right now. Our team is working like crazy around the clock to get caught up and get all orders out ASAP. ❤️ Again, we are so sorry about this, especially with it being your first time ordering with us (we know it's not the greatest first impression), but I assure you that orders generally ship out a lot faster than this, normally within just 1-2 business days. Also, our team does respond to all emails, so please make sure that you have the correct email address: [email protected]. Thank you so much, I hope you have a wonderful day! 🥰💓

Reply from Sparkle In PinkMay 5, 2022

Hi Tammy, we are so very sorry to hear that! Upon looking into this, it looks like your order was delivered in 11 business days after you ordered. I apologize that you did not like the items in your mystery box, and we do clearly state in the product description that those items are non-refundable. We hope that you can give us another chance in the future, and we suggest picking the outfits yourself rather than going for the mystery box, that way you can know exactly what you're getting. We appreciate you leaving a review and giving us this constructive criticism, we always like to know how we can improve ❤️

Reply from Sparkle In PinkJan 31, 2022

Hey there Ashley, thanks for the constructive feedback! We are always looking for ways to improve. I am terribly sorry to hear about your poor experience with our company! Sizing can be a bit tricky since kids come in so many different shapes, and sizes! When ordering, be sure to check our size chart, which gives accurate measurements for all the dimensions of our products to ensure a good fit! I have reviewed your case, and it appears you reached out via multiple support channels! Our team hasn't gotten to your email, yet, but I found your conversation with our live chat specialist, Julie, but looks like you may have left the chat before getting her final response! I am pasting her response below: "Hi Ashley, I am happy to create that return approval for you. You should see an email with the approval now. I also sent a return label as a courtesy. Normally customers are responsible for the return shipping cost but when you are a new customer we like to help while you are figuring out our sizing. Please let me know if I can help in any other way. SIP, Julie" Julie did send you a return label and offered to make this right, be sure to check your email! Hopefully that will change your mind about our company and you can give us another chance🥰 Again, we appreciate you sharing your experience with us! Have a wonderful day! ❤️

Reply from Sparkle In PinkJan 11, 2022

Hi Shayla, we are sorry for any misunderstanding or confusion that may have happened with your order and the sizing! Please allow our support team time to respond, they are not ignoring you, I can assure you of that! We respond to each and every person who contacts us. I can assure you, our 5-star support team will get this issue resolved ❤️ Thank you for your patience 😊

Reply from Sparkle In PinkJan 11, 2022

Hi there, we are so sorry for any inconvenience this may have caused! It sounds like there may have been some sort of misunderstanding or miscommunication, and we're so sorry about that! As per our return policy, we can't accept clothes that have been washed or used in any way. We are always trying to improve, so we appreciate the honest review. We don't, however, hide any reviews! Our reviews all go into a review process before they are published, which is why you may have not seen your review immediately on our website, but all reviews, good or bad, are published for all to see 🥰 Hope you are doing well, and staying safe!

Reply from Sparkle In PinkJan 11, 2022

Hey Jaylene, this is very unfortunate! Due to the world conditions, everyone is doing the best they can. Our Christmas selection wasn't only items from last year, we did get quite a few new items up in early November, however, the some of our inventory did come in late due to delays in receiving the inventory. Shipping carriers are out of our control once it leaves our warehouse, and they are also doing all they can to keep up. We noticed you ordered November 26th and chose our standard shipping, which only left 2 business days for your package to arrive by the 1st of December for your advent calendar, and it was ordered on the busiest shopping day of the year, so there were to be expected delays across the board, which we had mentioned on our site to expect delays during this time. We apologize for any inconvenience you may have had, and hope to regain your trust in the future ❤️

Reply from Sparkle In PinkJan 11, 2022

Hi Melissa, we're sorry if you had some sort of defective products, those sound like really unusual issues, and we have never had another customer with this same experience. Our customer service will definitely get you taken care of on that front! We apologize for the inconvenience, that should never happen! As for our reviews, they go into a review process, and are published shortly after, so they do not show up immediately, which may be why you thought they were getting taken down. They do all get published! We have an average of 4.83 stars on our website, which is including all the bad reviews as well ❤️