SPELABReviews of spelabautoparts.com

Reply from SPELABMay 14, 2026

Dear Customer, We are deeply sorry to hear about this matter. We have verified that a full refund for your order was issued to you on the 25th. We have also assigned a dedicated customer service representative to contact you directly; please stay in touch with us to ensure that this issue is resolved to your satisfaction. Best Regards, Scarlett spelabautopart Customer Support [email protected]

Reply from SPELABApr 10, 2026

Dear Customer, Thank you very much for your candid feedback and for sharing your experience with us. We are pleased to hear that you are satisfied with the quality of the product itself; however, we sincerely apologize for the omission of the instruction manual, parts list, and receipt—this falls far short of our usual service standards, and we are taking immediate steps to improve our packaging procedures. Furthermore, we deeply regret the inconvenience caused by the mix-up regarding the colors of the bolts and cover plates, as well as our failure to accommodate your request for a color exchange. We fully understand your preference for a uniform silver aesthetic, and we regret to realize that we did not communicate the available color options clearly enough beforehand. Your satisfaction is of the utmost importance to us. Should you require any further assistance—such as a partial refund, a discount on your next order, or any other form of support—please do not hesitate to let us know. We will do our absolute best to resolve this matter to your complete satisfaction. Best Regards, Scarlett spelabautopart Customer Support [email protected]

Reply from SPELABAug 1, 2025

Dear Customer, We are deeply sorry for your experience and apologize for any confusion or inconvenience this may have caused. We have carefully searched our system but, unfortunately, cannot find any return or refund requests related to your order. This may be due to you using a different name, order number, or email address. It's also possible that your email went into a spam folder. We apologize for the inconvenience. We take customer satisfaction very seriously and would never intentionally deny a refund. If you believe a return exists, we will investigate further and resolve the issue as quickly as possible. To proceed, please contact us directly via email at [email protected] and provide your order number and return tracking number. Once we receive your email, we will prioritize your case and ensure everything is handled appropriately. Thank you again for the inconvenience and for giving us the opportunity to correct this. Sincerely,