SPELABReviews of spelabautoparts.com

Reply from SPELABOct 15, 2026

Dear Aaron, We noticed your review regarding your tuner return and refund issue. We have checked your order and confirmed your refund has already been released to your payment method. Could you please verify your transaction history? Best regards, spelabautopart Customer Support Team [email protected]

Reply from SPELABSep 28, 2026

Dear Louis, We sincerely apologize for the frustrating experience you have had; we are particularly sorry given that you are a long-standing customer with a history of over 50 orders with us. We understand that you called to confirm compatibility prior to purchase and were assured the part was suitable, yet upon installation, you found it did not align correctly—and our subsequent responses failed to meet your expectations. This falls far short of the level of service we strive to provide. Our team will immediately review your case and work to find a satisfactory solution for you. We genuinely hope to resolve this matter to your satisfaction and regain your confidence in us. Best regards, spelabautopart Customer Support Team [email protected]

Reply from SPELABSep 4, 2026

Hi NWoo, We are truly sorry to hear about the extremely frustrating experience you had with your Cummins complete delete‑kit order. It is very disappointing that your exhaust system remained stuck in delayed delivery status, and you were caught between back‑and‑forth blame from both sides. We also regret that the tuner you received was defective, only beeping with a black screen, forcing you to spend an extra $700 to recode your truck to avoid limp‑mode. Additionally, we apologize that you received no meaningful support over three days of email correspondence while pursuing your nearly $1300 refund and return label. Unfortunately, we cannot locate your order record from this public review. To resolve your refund and return request urgently, please kindly share your order number with us via Trustpilot direct message or our official support email. Once we receive your order number, our team will immediately investigate your case and move forward with processing. Best regards, spelabautopart Customer Support Team [email protected]

Reply from SPELABAug 27, 2026

Dear Customer, We fully understand the significant frustration this project has caused you over the past three months and deeply regret the current situation. We hold your decades of extensive experience in automotive mechanics in high regard and acknowledge the considerable time and effort you have invested in installing this kit. We would like to clarify that, during our communications prior to generating the tuning file, we confirmed with you whether any pre-existing fault codes had been cleared. We also advised you that existing vehicle faults might persist even after applying the tuning file. At that time, you confirmed that we could proceed with generating the file (please refer to the attached screenshot of our email correspondence for details). We have previously sent you detailed instructions regarding the vehicle's re-tuning; should you wish to further troubleshoot the issue, you may follow that procedure. While we maintain that our handling of this matter fully adhered to established protocols, we understand your dissatisfaction. Our management has authorized a "goodwill refund" as compensation. Please reply to our email to let us know whether you accept this offer. Best regards, spelabautopart Customer Support Team [email protected]

Reply from SPELABAug 17, 2026

Dear Customer, We sincerely apologize for the unpleasant experience you have encountered. We fully understand your frustration regarding the unanswered calls, unreplied emails, and the issue with the incompatible accessory. Failing to provide timely support or delivering parts that do not meet installation requirements is completely unacceptable. Your feedback is invaluable to us. We are currently reviewing our communication processes to ensure that customer inquiries receive prompt responses; additionally, we are relaying the installation compatibility issue you reported to our engineering team to help us further improve our product standards. We would appreciate the opportunity to resolve this matter for you. We have sent a private message requesting your order details so that we can provide you with direct assistance. Best regards, spelabautopart Customer Support Team [email protected]

Reply from SPELABAug 10, 2026

Dear Valued Customer, We sincerely apologize for the various issues you encountered during the processing of your order. We fully understand your dissatisfaction and disappointment—whether regarding the inconvenience caused by missing parts, the partial refund of only $140 on a total order value of $421, the failure of our "Worry-Free Shopping" service to meet expectations, or the difficulties experienced during interactions with our customer service team. This falls far short of the service standards we strive to uphold. Please provide your order number so that our team can thoroughly review your payment records, the details of the missing items, and the existing refund history. We aim to conduct a comprehensive review of the case and find a fair and reasonable solution. We kindly ask for the opportunity to resolve this matter to your satisfaction. Best regards, spelabautopart Customer Support Team [email protected]

Reply from SPELABJul 31, 2026

Dear Customer, Thank you for your detailed honest feedback. We are glad the ordering process, shipping and the appearance of the oil pan met your expectations. We sincerely apologize for the serious fitment issue caused by poor manufacturing tolerances, with most mounting holes misaligned on the 6.7 Cummins stainless steel oil pan. We also regret that you encountered delays reaching our customer service. We take this quality problem very seriously and will immediately escalate this case to our production and QC teams to strengthen dimensional inspection standards. Please contact our support team directly so we can communicate and find a proper resolution for your order. Best regards, spelabautopart Customer Support Team [email protected]

Reply from SPELABJul 21, 2026

Dear Customer, We sincerely apologize for the inconvenience. Could you please provide your contact details and order number? We will arrange for a dedicated customer service representative to assist you and handle the after-sales issues regarding this order. We look forward to hearing from you. Best regards, spelabautopart Customer Support Team [email protected]