Amanda Jean S.
New, Malicious, Bad Management
Edit: On 10/01 I was back-charged $260.50 for a previously refunded TressAlure EuroChic wig. Malicious? Fraudulent? IDK. Disputing it..again. Edit: On 09/28 Merchant attempted to coerce me into withdrawing my dispute as a condition to process a refund or ship the unreceived item. I declined to cancel the dispute and requested she process the remaining $334.00 refund directly through the dispute portal. I notified creditor Merchant continued to withhold $334.00 for goods never delivered. Original Review: New Mgmt. Beware. A regular customer since 2021. Purchased 2 wigs on Labor Day Sale 2026, but got lost in shipping. Cali said was my fault, so I disputed. Never would have happened that way with Sherri.
Reply from SpellboundWigs.comSep 27, 2026
5 October 2026: Miss Sheldon was issued full refund, as is reflected in our account on Shopify. Screenshots were just provided to her via email. Spellbound Wigs has not received any further chargeback/complaint. According to Shopify, this order is closed and Miss Sheldon received a full refund. ______________________________________________________ 1 October 2026: Package was rec'd back to manufacturer after being misdelivered by Fedex. Customer was offered to have it overnighted to her but declined offer and asked for a refund. Refund was completed on 9/30/26. ______________________________________________________ Dear Amanda, Thank you for being a customer since 2021 and for sharing your feedback. We appreciate your long-standing support of Spellbound Wigs and welcome the opportunity to address your experience directly. While we understand your frustration with shipping delays and order cancellations, we would like to clarify the facts surrounding your purchase: Order Handling & Communication: When you contacted us regarding the delivery delay for your Simmer Elite order, Cali promptly investigated the situation with the manufacturer (HairUWear) and monitored the FedEx Ground Economy tracking alongside you. At no point was it stated or implied that the shipping delay was your fault. Cancellations & Refunds: Per our established store policies, orders cannot be canceled or refunded once they have processed and shipped, as liability and physical custody transfer to the carrier. Nevertheless, when your second order (#7485 for the Euro Chic wig) experienced factory delays prior to dispatch, we immediately canceled the order and issued a full refund of $260.50 to your original payment method, while voluntarily waiving our standard 10% cancellation fee as a gesture of goodwill. Courier Liability: Once a package is tendered to the carrier (in this case, FedEx), missing or stalled package traces must be handled through their formal claims process. While our policy dictates that transit issues fall under carrier responsibility, Cali offered to assist you by providing any required documentation to support your claim with FedEx. Under new ownership, our commitment to customer care and service standard remains identical to the values Sherri established, as Cali worked directly alongside Sherri for four years prior to taking over operations. We remain ready to provide FedEx with any documentation necessary to assist with your claim resolution.