Average
Based on 73 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cedar, Trex, Vinyl, Ornamental Iron, Chain Link, Masonry, Automatic Gates. Materials sold wholesale to the public. Complete installation available. HOA specialists.
Split Rail Fence & Supply Co. (splitrailfenceco.com) has 73 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 11 reviews with 2 stars · Clear filters
Stephen
Very unsatisfied with salesman, and length of time taken to start and finish job. Would not recommend !!
Reply from Split Rail Fence & Supply Co.Jan 4, 2016
Stephen. While some of the factors which determine the start and completion of a project are out of our control, we have undertaken additional steps to communicate more often with our customers during construction. We appreciate your response. Thank you.
Robert
We love the fence, but the installation and follow-up was difficult: the installation was delayed several times because of, apparently, difficulties assembling a crew. When it was installed the drop pin was missing to anchor the double gate for secure closure. It took several weeks and many phone calls to have some return to install the piece. A few weeks later out lawn service broke a hinge. I again called many times, left many messages to have some make the repair. This time with no call-back. I finally went to the Split Rail office, took the broken hinge for identification, bought it and installed it myself. Very frustrating, but a great fence. I just wish the service matched the product.
Reply from Split Rail Fence & Supply Co.Dec 1, 2015
Robert, we're glad you love the fence. Sorry for the miscommunication. We actually cap our number of crews so that we can keep the workers employed while other seasonal businesses lay them off. Many of our workers have been with the company for over 20 years, which contributes to the quality product enjoyed by customers such as yourself. Your experience is disappointing to hear. Your feedback will help us improve the consistency of our service.
Mikhail
Original start day happened to be starting SPLIT RAIL thinking of starting. :). So, they start whenever they fill like starting, not on the start day, but after one, whenever. The crew put the posts in one day (did great job by the way) and then nothing happened for a week. All of a sudden, in a week the fence installation crew shows up without any notice and start working on fence installation. When I asked why they didn't let me know they were coming, the answer was: we were not supposed to start, but scheduled job for today couldn't get started for some reason, so we were sent hear. (lucky me...) Again the crew did a great installation job in day and a half, and left, but the fence was installed in rough condition. For 2 weeks we were waiting for next crew to come and paint the fence, but no luck. So finally I lost my temper and started e-mailing the company asking when the fence will be finished. At last the painter showed up and painted the fence. That would be the end of it, but soon we realized that 8' gate was installed with cute looking lock, but can be disengaged by slight push on the gate. When I contacted SR asking to provide at least the meaning of use a padlock on the gate, the response was that it was priced that way. (They never give you any options) So, here I am unhappy owner of $8000.00 fence having to figure out how to modify it myself.
Reply from Split Rail Fence & Supply Co.Nov 24, 2015
Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for the inconvenience caused as a result of the lack of communication from our company. Our employees are high trained, qualified, and experienced. Very sorry to hear of your negative experience. Providing a superior product combined with excellent customer service is our primary goal, and has been for over 40 years. It is unfortunate you were not treated in the manner you deserve.
