Spot Pet InsuranceReviews of spotpet.com

I submit my claim for my sick dog, they responded immediately to let me know that my claim was processed, they authorized my claims and send me the money in a very short time. I highly recommend the insurance company

I purchased the Preventive Care Gold plan which documents that an annual rabies vaccination will be reimbursed up to $20 annually. They "denied" my reimbursement, stating that the rabies vaccine that my cat received this January was "not" a rabies vaccine, even though I have an invoice from my vet with "rabies vaccine" on the invoice. I won't renew my policy, as it expires in early March anyway. I don't have time to deal with absurdity. 02/03/2025 Update. Spot Pet Insurance emailed me to verify that I had an actual claim number which I provided. After review, their response was to stand by their denial. 02/03/2025 Update 2. I received a phone call from Spot Pet Insurance to tell me that my initial claim was valid, that they had incorrectly processed the rabies vaccine, and that I would be receiving the benefit of the $20 reimbursement. Will update again when the funds are received. 02/11/2025 Update 3. I did finally receive the $20 benefit for my cat's rabies vaccine from the Preventive Care Gold plan. It took this review, an email, 2 phone calls, and 2 weeks and 2 days. Review changed from 1 star to 3 stars, because they did correct their mistake.

You are on top of the claims sent in and settle them fairly quickly that you can understand.

Fast, easy and paid in a week! This was my first claim submitted in the almost 5 years with Spot. I carry a high deductible (1000) and 80% co-insurance, so when my fur baby needed ortho surgery I knew this was going to be submitted. The invoices dated back almost a year as my Vet tried numerous things before deciding that surgery was the only option. No questions from Spot about that. I had a few that were beyond the 270 days, that was my fault, but I think if it relates to the exact same claim that 270 date thing should be adjusted. That is my only gripe, but it is in the contract. Overall very pleased with the easy process and payment direct to my back account. After time, this ortho surgery will not count as preexisting - big bonus there!!

It was very painful to see my dog hit by a car. I am very greatfull to spot insurance for handling the claim in few days.

A quick response, great help

Knowing that I can take Nicky to the vet, for wellness and in emergencies is a great relief for me. With the vet prices rising like everything else Spot insurance is a great worry off my mind. Have only had great service with all areas of Spot!

Very timely review of claims and no issues with getting our money for surgery.