SRAMReviews of sram.com

Die bremsen sind EXTREM SCHLECHT Sram bitte schließt eure firma ihr könnt KÖNNT KEINE BREMSEN BAUEN DIE DINGER SIND SO EXTREM SCHLECHT ich rede von allen bremsen von sram code r Code rsv Etc

I contacted customer service to buy a spare part for something out-of-warranty, but unfortunately it's not available for sale. A few months later another customer service person reached out to me and offered to send me a replacement part from a warranty repair, and arranged free shipping to my local bike shop. I was really surprised they kept my request on file and solved my problem! Thanks Alex M!

Had a faulty shifter that broke after 1 ride. Contacted SRAM after Evans made it clear they were going to mess me about to get this warrantied. Customer service made it clear to me that SRAM are unwilling to stand by their products. They suggested I go to a dealer, who then expected me to pay to process a warranty return! SRAM didn't seem to think this was odd, or that maybe they should ensure their dealers are adequately compensated for sorting out warranty issues. They didn't seem that bothered about examining the failed product - I ended up throwing it in the bin. I'd have expected a competent company to want to inspect it, if only to improve their manufacturing to avoid a repeat occurrence. I certainly won't be buying any of their gear in future.

Hallo, Ich habe ein Cervelo R5 mit Sram-Red Komponente gekauft. . Egal wie ich den Umwerfer einstelle, ist Kettenabwurf in der Tagesordnung. Das macht kein Spaß mehr überhaupt Rennrad zu fahren. 12000,- Euro Fahrrad ist ein unglaubliches Schrott. Alle Tipps wie Titte usw gefolgt. Ohne Erfolg. Ich fahre halbes Jahrhundert Rennrad und schraube gern. Faire Weise soll Firma Stam den Umwerfer tauschen. Was soll ich die Anderen antworten, wenn sie mich über Sram-Red fragen? Ich bin sehr unglücklich mit Sram. LG.

I have SRAM Force eTap AXS on my bike. This is a fantastic groupset. I have found their support team extremely helpful.

My SRAM drains the batteries every other week. Answer from the company: Nothing wrong. That is crazy

So much for standing by their products! Buyer BEWARE - my SRAM Red AXS 12 speed rear derailleur went completely dead after 2.5 years - found out they only warranty it for 2 years! I would think a derailleur should last years and years! Now I’ve gotta shell out $700+ for a new one?!! Reading online that this has been a known issue - with many failing. And they won’t stand by their product? Going back to Shimano - will never buy SRAM again!

SRAM Rival AXS von 2022. Warnung: Ganz schlechte Qualität der Schalter und der Elektronik. Und keinerlei Kulanz des Herstellers in Deutschland. Ärgerlich. So wird man Kunden und seinen Ruf als Hersteller los.