Average
Based on 1,011 reviews
Starkey Hearing Aids3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota. Founded by Bill Austin in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Led today by President Brandon Sawalich, Starkey is the only American-owned provider of hearing technologies. The company has more than 5,000 employees, operates 26+ facilities and does business in more than 100 markets worldwide.
Starkey Hearing Aids (starkey.com) has 1,011 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,011 approved reviews, newest moderated first
Thomas C.
Tom costello a disabled veteran nam era the va has done a great job for me and by giving my Starkey hHearing AIDS I have go in Aug for the new ones they great ,God bless you
Reply from Starkey Hearing AidsMar 13, 2023
Thank you, Tom, for taking the time to provide this wonderful feedback!
Ronnie R.
The devices improved my hearing immediately. But I was unable to adjust the volume or frequency band even though i was told it was possible. Later i found out there was software to permit these adjustments. When it was installed it improved everything. UNFORTUNATELY, it didn't last long. The software stopped working. I am now waiting to have it reinstalled. I need to get this software so I can do it myself. The wait is unreasonably long. The wait is unreasonably long. (This format is not sufficient to submit a good report)
Reply from Starkey Hearing AidsMar 13, 2023
We recommend uninstalling and re-installing the Thrive app to see if that helps. You may also want to consider un-pairing and re-pairing your hearing aids with your phone. You can find instructions on how to do so here: https://www.starkey.com/support/get-help. If this does not resolve your issue, please connect with our support team at (866) 637-9243 or consult your hearing professional.
Harry F.
They squeal a lot. Just getting next to something, like inside a car or next to a kitchen cabinet set off the squealing. It is uncomfortable just to reach up to take them out because of the squealing caused by my hand. There needs to be a better filter to stop all the noise of knives and forks clanking on the plates, because all I hear at dinner is plates clanking, and my self chewing. I am effectively deaf at any dining situation.
Reply from Starkey Hearing AidsMar 13, 2023
It is not typical for properly adjusted and maintained hearing aids to squeal. We recommend connecting with your hearing professional to have these concerns addressed and see if additional adjustments might give you a better experience.
Bev W.
Please make provisions for Android phones. An update by either Starkey or Samsung turns the bluetooth feature on when I answer the phone or make a call, unable to hear anything, until I physically look to see it's on, and have to turn off to be able to hear the person. Apparently options also aren't available for Android users according to audiologist.
Reply from Starkey Hearing AidsMar 13, 2023
Thanks for sharing your feedback. You can find a list of compatible and supported Android phones here: https://www.starkey.com/hearing-aids/apps/thrive-hearing-control/compatibility. If updating your phone and the Thrive app haven't resolved your issue, we recommend un-pairing and re-pairing the hearing aids. If that doesn't work, please contact our support team by sending a message through the app or by calling (866) 637-9243.
Lee
I have a new set of Starkey hearing aids just about worthless. I'd heard so much about how good Starkey are . I have a set of greatest disappointment. Half the time I cannot hear. In the book does not tell me how to and just them .Right now unless something really happens I'll be returning them.
Reply from Starkey Hearing AidsMar 13, 2023
We recommend connecting with your hearing professional for support. They can assist with any additional adjustments that may be needed. If your hearing aids are wireless, they can also counsel you on how to adjust the volume from within the Thrive app.
Lori
I love having hearing aids. It can be a big love/hate relationship somedays but i really enjoy being able to hear everything and tune out the noises my ears make.
Reply from Starkey Hearing AidsMar 13, 2023
Hearing aids can be a life adjustment. We're glad that you're happy with your experience overall.
Randy
I love my Starkey Evolvs, I wear them from (roughly) 7am to 10pm! But I still cannot understand with all the technology you brag about being built into them, they cannot connect wirelessly via Bluetooth to my APPLE/Mac computer at work as they have flawlessly connected wirelessly to my APPLE/iPhone! So for Zoom/MS Teams calls I have to REMOVE-to-REPLACE them with OTHER ear buds that WILL connect wirelessly to my Mac computer! This is a incomprehensibly technological short-coming—particularly for as much as they cost! I’m totally dumbfounded, this is UNIVERSAL BLUETOOTH—not a proprietary Apple thing. All OTHER buds can connect to my Mac, why can’t yours!? But we’re to come to you for the technology advances to hear? Please work with Apple's MacOS—as you have with their iOS (on iPhone)—to enable them to connect wirelessly to my Apple/Mac computer please? -you CAN do it! Meanwhile... you advise me to contact my hearing professional for a "TableMic"? uhhhh YOU ARE my hearing professional! This is so disappointing for a company that boasts "technological advances"...apparently not all of them. Never-mind, I'll go buy a cheap set of over-the-ear 'cans' : (
Reply from Starkey Hearing AidsMar 13, 2023
We really appreciate your feedback on this. While MacOS is not currently supported, there are accessories that you can connect, such as the Table Mic, that will help you stream audio from your computer so that you don't need to take your hearing aids out. We recommend connecting with your hearing professional for more information if that is something you might be interested in.
Carl P.
Keeps falling out of my ear.
Reply from Starkey Hearing AidsMar 13, 2023
We recommend connecting with your hearing professional. Additional changes may be needed to help keep your hearing aids in your ears.
