Reply from Undetectable AI: StealthGPTMar 4, 2024
I would like to take the time to thank you very much for your feedback and concerns. I deeply apologize for the issues and problems you have experienced with StealthGPT. It honestly bothers me that we have caused you the frustration you talk about in your detailed response. Please understand it is our intent to create a program that is not only useful, but effective as well, and in this case it appears we have fallen short of our intentions.
In terms of the quality of the content provided, we completely understand and apologize for the frustration this may have caused you. We are constantly working to improve StealthGPT's algorithm to be able to handle much wider range of prompts more effectively, including those using different file formats while still keeping the generated content in the desired quality and originality. It is feedback like yours that helps us to develop this feature further and I will take your comments and pass them to our development team for further detailed review.
We are also concerned to hear about your experience with our community interactions and customer support. We are not aware of any user being blocked from our Reddit community for this. We aim to have open constructive dialogue with our users, and this determination is done rarely and on a case by case basis according to our policies and procedures.
With regard to the concerns about our Google extension and the difficulties you experienced with it, including feedback to your prompts, we understand that there may have been a misunderstanding or a technical issue with the service. Providing clear instructions on what types of requests our tool can help with is something we’re working on, and we apologize if we didn’t make these clear enough to you.
In terms of receiving a refund, just like every service, we have a policy to protect our services to you, the client, and guarantee a quality product. That is to say however, that if you believe you are entitled to a refund, we will explore your case specifically to ensure your satisfaction. Given the circumstances and the ongoing troubles you've faced, we want to make things right.
I am happy to discuss your experience further and find resolution, including any assistance with concerns and any adjustments that we can do to your account or subscriptions. Please, feel free to reach out to us, directly on stealthgpt.zendesk.com.
Thank you again for your frank response. I have hope that I will be able to do what it takes to regain your confidence.
