Steep and CheapReviews of steepandcheap.com

This is a dishonest fraudulently company. I purchased a backpack and returned it because it did not fit. I only tried it out at home and returned it within days. I returned it in brand new condition on the original package with all tags intact. They refused to give me a refund saying that although the bag was ok the tags were missing. Completely made up excuse. Never purchasing anything from turn again.

Steep & Cheap charges shipping when you buy and when you return. This is not communicated clearly upfront. Unless you’re sure of the size you are ordering don’t use this site. I asked to speak to a supervisor and was brushed off with deflecting statements. I won’t be shopping here again. I expect more from you, Backcountry.

I was confused about my return amount so I called customer service. My return amount seemed incorrect. The customer service rep told I was being charged for the shipping of the product to me ($13.95) AND charged for returning the items ($8.99). When I reviewed their return policy I see nothing mentioned about being charged for both shipping cost. Steep & Cheap needs to make this clear on their website. I was OK with being charged $8.99 for the return label. But paying $22.98 for ALL the shipping is not what I expected. I will not be shopping with Steep&Cheap again since this is not clear to shoppers. No one likes a misleading company. They need to rewrite their return policy.

Charged twice. Phone numbers don't connect. Clearly a third party or scam.

I ordered twice and purchased a jacket and hiking shoes. I have never complained about delivery; it was on time, discreet, and rapid. The products and merchant are great and worth the money.

I purchase 2 winter coats, although they were mailed together, I was charge shipping per each individual item. I returned one of the items, not only they deducted the shipping from the reimbursement total, I was also charged an extra fee for the return. After 1 week and not seeing the refund in my credit card, I call them again, I was told that the refund was made as a store credit. I reminded them that this was not what I was told on the phone when first contacted them about it. The customer service rep told me that she was going to reverse it to make the reimbursement to my credit card instead. Interesting enough, when the reimbursement was made as a "credit" to my steep and cheap account, there was no place in my account that showed the credit... I learned that when I call about reimbursement status as I had not seen it in my credit card. When I questioned why the store credit was not showing up anywhere in my Steep and Cheap account, the gentlemen told me that I was only going to see the amount when I made another purchase.... Frustrating to say the least...I was advised that there was going to be an additional fee due to the reversal. I don't understand how I have to pay for something they did! After another week of waiting for the reimbursement to show up in my credit card, I called them again this afternoon... Oops, they said, the reversal was done wrong. I will process it correctly and you should see the reimbursement in the credit card within 3 to 5 days. If I ever get it, I will not be surprise if the reimbursement will be even lower... since I will probably have to pay an additional fee for their second mistake. Be aware of their return policies, the company is not very helpful when it comes to solving an issue. They had excuses for each time I reached out to them. At one point in one of the chats, the customer service rep said "I am sorry about this, once the returned has been made as a store credit, it can not be reversed". I am very frustrated do not recommend this company.

Great customer service

Shanon helped we work through a card payment issue on a sunday. excellent to work with, she made it easy on my end.