Stellation Media x Fanbase IntelReviews of stellationmedia.com

Reply from Stellation Media x Fanbase IntelJan 6, 2020

Hi Alex, First, I am not sure who Anthony is? Can you please let us know what review you are referring to? Our customer support is 8am-6pm est Monday- Friday and we have 2 dedicated account managers, a pre-sale inquiry team and a dedicated help center with documents. If you did not get an answer, I assume you sent an email after our business hours. They will get in touch with you when they are back in the office. When you say you got messages to quit spamming their account, what do you mean by this exactly? If you go to our sales page, our mass story engager is outlined in great detail via text and also video in regards to how it works and the different types of story stickers we can engage with. If you are using our question/answer sticker, in our help documents, getting started guide, etc we say you MUST use 50 questions otherwise users can perceive this as spam ALSO...you do not need to select this option either. Our clients have FULL control over their dashboard, settings, targeting, and actions our service performs on behalf of your account. It sounds like you did not set up your account properly. Please reach out to your account manager so we can troubleshoot the issue for you. Thanks

Reply from Stellation Media x Fanbase IntelNov 14, 2019

Hi Rhett, Thanks for the kind words and transparency. Yes from Oct 19th to the early bits of November it has been a heck of a battle with Instagram. With their application constantly having problems, pushing out major API updates and all the hype in the media around the 2020 election in the US and social media marketing on Instagram it's been hectic but we are not giving up, our new feature mass story engager has been working really well! For readers, automation is not what it used to be. Set, forget and you can run your account seamlessly for years. We have a full dev team that is constantly adapting, updating and figuring out ways to get around Instagram's strict measures. When things work, they WORK and we deliver crazy results. With using ANY automation/growth service in 2019 - 2020 THERE WILL BE HICCUPS. When IG makes a major update, it affects all third party services since it runs on their open API. At the end of the day it comes down to this, without these growth companies the only other option is to run IG Ads or Shoutouts from large pages on Instagram, both of these are EXTREMELY pricey. If you want results that you can scale, be consistent and no hiccups here and there, that's your route. Your looking at spending anywhere from $300-$1000 a month tho and that's if you know how to do it properly and have the right team & experience. Otherwise, you have to deal with the problems that will come along with third-party growth services, as stated above, it's not what it used to be. For $99 a month, there is nowhere else where you can increase your profile visits, followers, DM engagement, story views, website clicks etc. If you look at ANY growth company, everyone is getting bad reviews because we are all going through the same BS but i can assure you that we provide the most transparent, honest and best customer service on top of one of the best services / all in one dashboard in the industry. Moving forward we have been setting the tone and letting our clients know this from day 1 in their welcome email. We can't predict the future however based on our past experiences we can provide some insights.

Reply from Stellation Media x Fanbase IntelNov 14, 2019

Matt, Your kind words mean the world! You have been such an understanding client and thank you for seeing the long term vision with Stellation Media and the services we provide to you!

Reply from Stellation Media x Fanbase IntelNov 6, 2019

Hi J, That is very strange, did you visit our site prior to the 19th? It sounds like your browser cache was not cleared. If you selected one of our packages when you clicked subscribed, you would have been redirected to a page that stated we are not taking on any more clients. Also, can you please condense your 2 reviews into 1 as this negatively affects our rating. Thank you!

Reply from Stellation Media x Fanbase IntelJan 6, 2020

Hey Lauren, If you are having any sort of issues with your account please contact your account manager, I just checked your is Marc. . Marc is great and will troubleshoot any issues you are having and we'll also provide extra time to your dashboard use for any delays in our service! If you experience any sort of temporary downtime with mass story views it's due to Instagram updating their API's. We lay this all out in our terms of service. We 100% rely on IG's open API, so when huge changes are made, our developers need some time to update things on our end as well. www.stellationmedia.com/terms-of-service When this occurs, we will also add those extra days of inactivity back to your account. This is not something just Stellation Media deals with, this is something the entire Instagram Growth community deals with as we all work on the same open API Instagram provides. I understand when purchasing a service you expect it to be 100% functional 24/7/365 however in this type of business of Instagram Growth there will always be some downtime throughout the year, we have no control over it. don't worry though, we will ALWAYS compensate our clients for any downtime :) We are also releasing a new feature, Mass Voting / Polling in the next 48 hours and would like to extend this new feature to you for free ($99 monthly value) for any inconvenience if you continue to stay with Stellation Media. Any further questions, please contact Marc. Thanks!