Reply from Stellation Media x Fanbase IntelMay 3, 2020
Hi,
This is your second review of the same experience within a week, this review will be reported, please keep all reviews under 1, please.
Our founder reached out to you directly, we refunded your service after 2 weeks of use and have gone above and beyond with this entire experience for you guys.
When a refund occurs, you do not have access to the service anymore as your account is immediately set to deactivate, that's how all services work.
For those reading this, the client is upset because they are still receiving count down notifications from Instagram. This is a type of Instagram Story where someone posts a countdown sticker on their story. For example, my new book is going to be released on 5/7/2020, if we engage with this story sticker, on 5/7/2020, you will also receive a notification saying the book release is happening today. This client thinks we are still interacting with stories, when all it is, is notifications from the countdown.
We also sent a 5-minute video screen recording showing the client that their dashboard and Instagram account is not connected to our service and provided more indepth answers to how our service worked, how the countdown sticker worked, and also why some of the results they received occurred.
As a potential client, if you have any sort of questions, please reach out to us via the contact form on our website and talk to our pre-sales team. Our service is 100% operational and providing unreal results for those clients who take the time to learn and understand how our service works. We can't please everyone, we get that, but don't let these type of reviews stop you from growing your business.
We are based in the US, have customer service that works 7 days a week and honestly one of the only legitimate growth platforms on the internet right now.
Best