Sterling, A First Advantage CompanyReviews of sterlingcheck.com

The whole process was very professional.

The initial process went well, but I need to provide IRS documents that I was told I could get off the IRS and Sterling would provide the link. I never did get this link to the IRS from Sterling, but from my new employer. Serling helped me get a new link to their document upload page to get these documents into the process. I appreciate the support I was given by the folks at Sterling.

Very nice and understanding person I spoke with.

Yes they are doing great 👍

It was a great experience thank you for your help

Thanks for helping me out it was fast and knowledgeable and very helpful..thanks

Wonderful help from Kevin. Professional and was very helpful with explaining the steps to resolve my problem.

- Worst onboarding and background screening process that I've encountered in my entire life - Firstly, the candidate interface is totally opaque after you submit your files. Basically, you can't see any progress update or what is outstanding. This slows downs significantly the checks process because you can't chase up previous employers for references. - The Customer Services teams are very incompetent and unable to help. For instance, if you send an email with an employment reference to any of their inboxes and then call their Customer Services you are told that they don't have access to any of their inboxes. This massively slows down everything and means that you can't actually talk at all to anyone who is in charge of your file. - Even though they receive letters from current or previous employers it takes aprox 72h to actually mark the check as complete. This makes absolutely 0 sense and incredibly inefficient as a process. - To improve, they should assign each candidate a case officer that a candidate can reach out at any point rather than being ping ponged aroung various India-based Customer Service Teams that can't actually solve anything for you in a instant matter and endlessly forward emails to other Verification Teams that apparently can't be contacted by phone