Great
Based on 3,953 reviews
Sterling, A First Advantage Company4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Shawntee R.
I called not understanding the process,my representative was very understanding and knowledgeable in helping me understand the process.she handled my questions and concerns professionally and most importantly she was kind and patient.Thank you,kindly
jamie R.
They did everything fast and great.
AM
I NEVER had to wait more than a week to get my background information done! I was supposed to start my new job on the 16th of this month and was currently pushed back two weeks because Sterling is taking forever to get the job done. When I call to get the status of the background, they’re telling me the same thing each week which is crazy. I hope I don’t miss out on this great job due to the fact that they take their time to help others get to work.
NITYANAND N.
Good and helping to talk.
Amanda T.
I have had background checks done for several jobs in the past but this one took and incredibly painful amount of time to Customer service is nice but does not have any more information than I can find for myself. My case was supposedly escalated but there is no proof that anything was done concerning the turnaround time for me screening. I am still waiting to go to work and hopefully I don't lose this amazing position just because my background check is taking so long.
Diana
The process was well explained. The User-Interface was a bit tricky if one does not have the right size monitor or way to view the user-interface work-flow. It was ok, in that I had to figure out work-arounds to get the data inserted. The customer care folks were terrific! It's all good.
Z. M.
Very frustrating and complicated getting tour background checks done. Then when u phone up asking for clarification its even more frustrating because they dont give you a straight answer l. I asked for additional help in completing the required application but non was forthcoming so i have ended up emailing mu documents to them.
James
Easy and fast. 3 business days
