Sterling, A First Advantage CompanyReviews of sterlingcheck.com

The sterling rep (Lea Paulmitan) who helped was kind enough to stay on the phone with me as I tried to address what the drug screening center wanted. She was patient and personable, and made sure I got the help I needed.

No issues during time of call, I had called and asked a question.The rep was polite and able to help me.

Customer service was very helpful

Gentleman was real helpful

My concerns were answered and taken care of . Thank you for the help.

Staff was informative and knows very well what he was saying.

I called with a quick question about the first page of the form I was filling out. The question was about whether I verify my location as my current primary address or the primary address I will be moving into when I relocate for the position for which I'm applying. Before providing me a response for the question, the staff member gathered a lot of information from me that did not seem necessary to be able to answer my question. The staff member then provided me a quick, straightforward response. She asked whether I needed help with anything else, and I told her no and that I would call back if I have any other questions as I continue, at which point she proceeded to give me more than 3 minutes of unsolicited advice about filling out the form that I did not need nor ask for. I felt this was unnecessary and it felt as though she were talking down to me rather than listening and providing adequate customer service. It felt as if she were trying to meet a quota by keeping me on the phone longer than necessary to try to provide extra help that I did not require, and it was a waste of my time. The entire conversation, which I did not expect to take more than 3 minutes, lasted 10 minutes total.

I spoke to Albert, a customer service representative of Sterling, he was outstanding and walked me through the process while I was online. He was professional, courteous and knowledgeable in handling my concerns. Thank you Albert!