Hollyland TechnologyReviews of store.hollyland.com

Eins meiner Mikrofone ist noch in der Garantiezeit defekt und ich habe zweimal per Mail um Ersatz gebeten und versucht in München anzurufen. Keine Antwort. Kein Service. Kein Ersatz. Genau wie bei allen möglichen anderen Kunden.

I’d heard of this brand from a friend who recommended it by saying how trust worthy their products were. And that I cannot comment on as their products simply haven’t arrived, nor have I received ANY information on shipping. The website stated 2-5 days for UK shipping and it is now day 12 where I have attempted to reach some kind of customer service for the 3rd time. They don’t have a number you can call, just an email address. When purchasing products from them, I would recommend using third party sites such as B&H (although American they do ship faster than Hollyland uk.)

I bought the HL Lark M2 usb-c the mic's have a really great clean sound, they are really good quality and the overall acessories that come with it. The team from Hollyland its amazing and always ready to help. Thank you for this great product and the overall experience. I hope I get more of your gear in the future.

I really didn't want to write a review like this, but I've run out of options and I want other people to know what happened before they order here. I ordered microphones from this store. I even paid extra for shipping insurance because I've had problems with deliveries before and wanted to be safe. That turned out to be pointless. When I placed the order I made a small typo in my address. Ok, that one is on me. But after that nobody told me anything about when the delivery was coming. I got no date, no time, no message, nothing. I was just checking the tracking every day and waiting. So when the courier came I wasn't home, because how would I know to be home? As soon as I saw the failed delivery I tried to fix it. I called the delivery company 3 times. Every time they told me something different and in the end they said they couldn't do anything. I went to the post office myself hoping I could just pick it up there, and they couldn't help me either. A few days later tracking showed the package was returned to the seller's warehouse. So now the store has the microphones back and they also still have my money. I have nothing. At first I thought it would be fine. I wrote to their support and they actually answered me, and I explained everything. I thought they would just resend it or refund me since the package was already back with them. Then they just stopped answering. After a while I saw they closed my ticket. They never solved anything and never told me why it was closed. Since then I've written to them 5 times. Not one reply. I filled out the contact form on their website too and still nothing. I looked everywhere for a phone number so I could at least talk to someone, and there isn't one. There's no manager and no contact person, only a form that goes nowhere. I saved up for these microphones for a while, and it really hurts to lose that money like this. I wasn't asking for anything crazy. They could send them again to the right address and I'd even pay for the shipping again, or they could just give me my money back. The package is sitting in their warehouse, so it wouldn't cost them anything to fix this. They just decided to ignore me. And the insurance is what makes me the most angry. I paid extra specifically for situations like this. What is it for if they won't even answer me when something goes wrong? It feels like they just take the extra money and that's it. Please think twice before ordering here. If everything goes perfectly, maybe you'll be fine. But if anything goes even a little wrong, you're completely on your own and nobody will help you. I really regret buying from this store and I won't be buying from them again. If they ever actually reply and fix this I'll update my review, but at this point I don't expect it.

The support was excellent. They found that I did two purchases in a row and wrote to me asking if was something wrong and in fact it was. They fixed and refunded to me 100%. I feel really they support and taking care. Of course I love the quality of this microphone for my daily work.

Hollyland (Callie) was extremely responsive and provided a detailed description of what I needed to do in order to resolve my issue. Callie's approach took time and forethought to address my issue specifically. Hollyland provides great support!

I had a very good experience. The product arrived on time and it was exactly as I wanted. I then contacted the customer service because I needed a receipt for tax purposes. Within a day, I received what I needed. Very good experience.

Ho avuto bisogno di loro perché ho acquistato dei microfoni ma il connettore, non acquistato da loro, non si collegava ai loro microfoni Sono stati incredibili disponibili e molto professionali Mi hanno aiutata e ora i microfoni funzionano perfettamente Grazie