Great
Based on 225 reviews
TPO Mobile USA4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TPO was started by three friends sharing a common vision. To transform something that people use everyday, their mobile phones, into a force for good.They launched it in late 2012 in the UK and it's been growing ever since.In January 2014, Jimmy Wales, the founder of Wikipedia, joined the company.Our goal is to raise billions for good causes worldwide, delivering goodness with every connection made.10% of customers’ mobile bill is directed to their cause or charity of choice at no extra cost to them.
TPO Mobile USA (store.tpo.com) has 225 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
225 approved reviews, newest moderated first
Jay D.
An inconvenience of a service provider. Maintenance of keeping Credit Card on file to pay bill monthly is very poorly managed. The Customer service needs fine tuning. Too often you have to wait days to hear back from a rep with a resolution.
Jayson E.
The pricing is great but they must train their customer service representatives to be rude. I had to speak with no fewer than 4 or five in porting 3 phones from different carriers to TPO in getting the right port passcodes, cdma/sim cards etc... without exception each one was rude and marginally helpful. At least they seem to be located in this country and spoke english.
Hugo
Low price for reliable service. Not better coverage than my previous AT&T service though, but it's worth what I pay ($15 per month). Customer service is good.
DANIEL C.
The signal is not very good. It gets cut out very easily. The web page is not friendly at all, you can not change even your basic information. It used to be cheap but now companies like AT&T are lowering their prices and offering better services for a little bit more. The only good thing they do is the $10 donation to a cause, the rest of the services are not very good.
Sue
the best banking experience I have ever had.
Alicia W.
Horrible customer service. I attempted to move my service from kajeet. I talk to a representative that walked me through the porting process, told me it would take 24 hours to complete. I Paid for the first month. The next day the service was still unavailable. I spoke with two rude customer service preventatives. After that experience I would not dare spend my money there.
Alexander K.
No proper connection in many places both in New Orleans and across the US.
Naomi
The plan options, pricing and charity donations are great. Coverage is great within the city. In rural areas it is sparse.
