Studio TimelessReviews of studio-timeless.com

Beautiful product not worth the near fraudulent customer service and management. I ordered (1) switch plate on 8/15/26. The website and receipt claimed shipping was 3-7 days. While I thought that was ambitious, I was hopeful. When I didn’t receive a confirmation it had shipped I sent an email to customer service (only way to reach them) on 8/27 I querying about my order. I received an explanation back that I chose a special finish and it had to be handmade so it was delayed … I was told : “Straight answer: no, it hasn't shipped, and I'm sorry. Your pieces are in Unlacquered Antique Brass, which is the one finish we don't hold in stock. Each one is hand brushed then oxidized individually, and that process can't be compressed without ruining the result. On top of that we've had a sharp spike in demand, and since everything is finished by hand with a small team, production has run well beyond the window stated on our site. Realistically your order ships in early September.” “On timing: if it ships in the first week of September, delivery to Washington State typically runs 3 to 7 business days from dispatch. So you'd be looking at somewhere in the second week of the month”. On 9/14 when we did not receive a confirmation or product I inquiries again to only receive another excuse : “ Straight answer: order ST1500Z has not shipped yet. It is in production, and the piece is in Unlacquered Antique Brass, which is hand brushed and then oxidised individually, so that step can't be compressed. On top of that we've had a sharp spike in demand these past weeks, with a small team finishing everything by hand. Based on where the workshop sits today, I'm expecting it to ship the week of September 21, then 3 to 7 business days” I asked if I changed to an in stock item if it could ship immediately and this was the reply: “ I hope you're doing well, and I'm sorry: there is no tracking number yet because the order hasn't shipped. The early September window I gave you didn't hold, the unlacquered pieces are still in the workshop, and the 15th isn't achievable. I should have told you that before you had to ask. Your second idea is the right one. Satin Brass is a lacquered finish we hold in stock, so the plate leaves within a few business days instead of waiting on the unlacquered run, then 3 to 7 business days”. So we changed our order to an in Stock Item. On 9/22 I inquired again for tracking number of or shipment to then receive “ You're right to be angry, and I owe you a straight answer rather than an excuse. Order ST1500Z has not shipped. Your message of 15 September asking for Satin Brass went unanswered for a week, and I can't tell you why: this order has simply fallen through the cracks on our side, twice, and that shouldn't happen to anyone. I'm sorry.” I was assured it would immediately go out to us. On 9/23 after inquiring AGAIN for tracking we actually received this reply: “ I owe you bad news, and I'd rather give it to you straight. We have no trace of your parcel: the carrier can't locate it. It's very rare, but unfortunately it can happen, and I'm sorry it happened on an order that had already taken far too long. So here are your two options, and either is fine with me. if. You're willing to wait: I have your 2 gang Retro Toggle in Satin Brass made again as a priority, at our cost. It would leave the workshop next week and reach (you)the week of October 5, with the tracking sent to you as soon as it's scanned.” You can imagine what I’m thinking at this point, but I have now lost almost 2 months waiting for this item. So I simply stated it was the last chance and if I didn’t receive a confirmation of shipment via tracking by end of week I would simply contact my credit card company and report the order as fraudulent. We really could not continue with the silly non professional potential fraud communication. Guess what…. This was Studio Timeless reply to their terrible (or fraudulent ) efforts: “Your order has been canceled Order # (xxxxxxx) was canceled at your request and your payment has not yet been refunded.” PAY MORE - AND JUST ORDER FROM REJUVENATION - this “company” is either extremely inept or fraudulent scammers. so mad I let it go on so long - I can’t get back my time.