Studio TimelessReviews of studio-timeless.com

The piece is beautiful, good quality and works great. I ordered 2-Gang Solid Brass Toggle Switch + Outlet Combo - Black with Brass Accents; the colors are exactly what I expected, and it matches the rest of the accessories perfectly. I should mention that it takes a little while to arrive. I sent an email asking when I should expect it, and they replied the next day to let me know when the piece would arrive. I recommend both the product and the customer service.

FIRST AND FOREMOST: The 3-gang dimmer switch plate we got is absolutely beautiful. F'REAL: The antique brass patina, the meticulous craftsmanship of the knurled dimmers, the feel of it are all excellent. THAT SAID: They have some work to do around communication and customer service. IT WAS A LITTLE UNFORTUNATE: Up front, I got lots of attention from their very human chat rep. They answered questions, clarified some details, and even offered up a little buy-now discount. BUT THEN: Past the time when we should have received it they went quiet. No response to emails. No reps online. It made me anxious and very concerned. It's a premium product at a premium price, and I expected premium service. SO: I started expressing myself in clearly dissatisfied terms (understatement) and someone appeared, reassured me that the product was ready to ship, and sent an image of a package with my name on it. It arrived soon thereafter. ULTIMATELY: We're delighted with the thing, and the unfortunate bumps are forgotten in the hazy delight of using it.