Reply from StylemixThemesMar 19, 2026
Hello there!
Thank you very much for your detailed feedback — we truly appreciate you taking the time to share your experience with us. We’re really sorry to hear about everything you’ve gone through — this is absolutely not the experience we want for our users, especially after you’ve invested in the Pro version.
We completely understand how frustrating it is when things initially work well and then suddenly break after updates. This is not how your workflow should feel, and we truly regret that this situation led you to consider switching to another solution.
At the moment, our support response times are stable, and in most cases, our agents reply within the same day. Occasionally, there might be some delays during peak periods or due to time zone differences, but overall we’re focused on providing faster and more consistent assistance.
Regarding the course builder issue: based on your previous ticket, everything was working correctly on your staging site. This usually indicates that the plugin itself is functioning properly, and the issue is related to the live site environment — often things like caching, server configuration, or conflicts with other plugins can cause this behavior.
We truly want to help you resolve this completely, but to do that properly, we need to investigate directly on your website. Without access, we can only make assumptions, which doesn’t allow us to give you a reliable fix.
Please open a new ticket and provide WP Admin and FTP access to your live site. Once we have access, our team will prioritize your case, carefully review your setup, and work with you until the issue is fully resolved — not just partially addressed.
Regarding Loco Translate, issues like the ones you described are most commonly related to translation files being saved in the wrong directory. Please make sure they are stored in the correct system folder. If the issue happens again, let us know in your ticket — we’ll check it directly on your site and help you fix it properly.
We also recommend creating a full backup before updates so you always have a safe restore point if anything unexpected happens.
As for the closed ticket, it was automatically closed because we didn’t receive a follow-up response within a few days. This helps us keep the support queue manageable, but you can always open a new ticket at any time — and we’ll gladly continue working with you.
We would really appreciate the opportunity to make this right for you. If you’re open to it, please reach out again — with proper access, we’re confident we can identify the root cause and get your site back to stable operation.
Best regards,
