Average
Based on 424 reviews
StyleSeat3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. For stylists and beauty professionals, it’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments.For Clients, StyleSeat offers thousands of top professionals to choose from for a variety of popular beauty services. Each professional has a list of services with pricing, photos and client reviews so finding the right pro for you is easy. Book an appointment right in the app or website, we'll send you confirmation and reminders and you can even pay through the app too!For Professionals, StyleSeat isn't just a booking app. We’re an all-in-one solution that helps salons, stylists, barbers, nail techs & more manage and build clientele. Our Pros earn more money, get exposure to millions of clients and keep their regulars coming back.
StyleSeat (styleseat.com) has 424 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
424 approved reviews, newest moderated first
Betsy
I’ve used styleseat since 2014 and they have made my life easier, planning and predictions seamless.
Reply from StyleSeatSep 11, 2024
Hi Betsy! Thank you so much for sharing your experience with us. We're so happy to hear that StyleSeat is making your life easier! We appreciate you being part of our community since 2014!
Ladysunflower
I have been with styleseat since 2013. They have had their issues but they resolve them promptly. Lately, they have been a little unerving with the fees and how they "market" for us. This to can be resolved with a simple email yet still annoying. It's a love hate relationship as far as I'm concerned. No relationship is perfect but if you stay consistent and loyal great things can happen. I truly appreciate the level of communication that's offered to me. I love the book keeping and client connection intricacies. Overall, I'm still with them so that has to count for something!
Reply from StyleSeatSep 11, 2024
Hi there! Thank you so much for sharing your feedback with us. We're happy to hear that your concerns are addressed promptly and that you find our features helpful! We're sorry to hear you've had trouble with New Client Connection. As you mentioned, we never want to incorrectly take credit for introducing you to a client and are always happy to help rectify these situations if you reach out to us. To help prevent this from happening, we recommend encouraging your clients to book using your direct link that was shared with them via text from you or on your personal website. We also recommend adding any new clients you meet outside of StyleSeat to your client list with their contact information to help prevent our system from recognizing them as a new client from StyleSeat. We're so appreciative that you've been part of our community since 2013 and hope we can continue to support you for many years to come!
Jeris
Things have become more time consuming to accomplish and more difficult. Adding a service to an appointment or changing the dollar amount of a service or adding multiple services onto an appointment used to be doable Now everytime you are booking a client and choosing a service or rebooking a client and adding or changing their next service, you have to scroll through your entire menu of hair services and select which one you'd like to choose and if rebooking and decide to change up their next appointment you then have to scroll through deselect what they had today, scroll more to select next service. What happen to the search bar ? You could type what service you wanted and BAM. Not to mention "Root touchup, single process color partial balayage, women's haircut" doesn't even show across the phone screen so I can't see past root touch up sin and I e got a lot of service that start with A single process color . I can't see what I'm choosing. It's absurd really. I've had my page several times within the last month act as if I was new to StyleSeat. Asking me to set up a profile and to import my clients...which is concerning... I've also noticed several times more recently that some of my prices ave been altered, by large amounts and by the time I notice- because I've set everyone up as autopay-it's too late to do anything. My menu has been shuffled several times and out of order and I took HOURS setting it up so everything flowed beautifully as you read down the menu. So yeah there's been a lot of problems actually. Styleseat has been wonderful but since they updated or changed things around it's been a poop show.
Reply from StyleSeatSep 13, 2024
Hi Jeris! We're so sorry to hear you've had this experience with StyleSeat. We appreciate you sharing your feedback with us. Regarding the issues you're experiencing with your account asking you to set up a new profile, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new. Our Support team would be happy to help troubleshoot this with you to learn why this is happening and come to a solution. You also mentioned your prices being altered, which is a result of our Smart Pricing feature. Our Smart Pricing feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value, which results in an increase in your revenue. If you prefer not to utilize this feature, you can disable it at any time in your settings. You also have the ability to turn this feature off for specific appointments by clicking the "disable" link in the appointment details. For more information on Smart Pricing, please check out this article: https://styleseat.freshdesk.com/support/solutions/articles/69000469743-how-does-smart-pricing-work- . We hope this information is helpful! We appreciate your feedback and will pass it along to the appropriate departments to take into consideration as we continue to work to make StyleSeat the best experience possible. Thank you for being part of our community!
Juskutz Barbering Studio L.
. I would like the option to get paid once a week or twice a month.
Reply from StyleSeatSep 11, 2024
Hi Justin! Thank you for sharing your feedback with us. We'll pass your recommendation along to the appropriate department to take into consideration. We appreciate you being part of our community!
Twanna
Love, how Styleseat support all there professionals.
Reply from StyleSeatSep 10, 2024
Hi Twanna! Thank you so much for sharing this feedback with us. We're so happy you're part of our community and look forward to continuing to support you!
Raeshannon B.
Been using styleseat for three years. My clientele has expanded far beyond my expectations. Not to mention the innovative tools to help my business become what it is today. Highly recommend.
Reply from StyleSeatSep 10, 2024
Hi Raeshannon! We're so happy to hear you've had such a positive experience using StyleSeat and that you've seen your business grow & thrive. Thank you for sharing your feedback and being part of our community!
Marta P.
Stay away from this app, they do not protect you from scammers! A scammer got my credit card information that was saved on the Stileseat and stole $162. Now they are saying there nothing they can do to help. I want my money back, and I will NEVER do business with this company again
Reply from StyleSeatSep 10, 2024
Hi Marta! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Compliance team about this concern and they were able to initiate a dispute with your Professional, which resulted in a full refund being issued to your account. We also conducted an internal review of your Professional's account. If you need further assistance, please reach back out to us. Thank you for being part of our community!
Sam B.
Booked on the site and drove to appointment. Stylist did not work there anymore, left months ago and SS was not updated. Site charged me anyway.DO NOT USE unless you know your stylist still works there and exists! I contacted the stylist on Facebook and she said she tried MANY TIMES to take herself off of SS but the system won't let her. Use at your own risk!
Reply from StyleSeatSep 13, 2024
Hi Sam! We're so sorry to hear you had this experience. We would be happy to provide further assistance, but we'll need some more information from you. Please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help!
