Sub-Zero, Wolf, and CoveReviews of subzero-wolf.com

BAD DEAL Can’t get parts for two refrigerators/freezers $36,000 spent & can’t get a simple Ice maker Lever or even factory authentic filters! See message from the service center below. Don’t wast your money with a company that has no parts. See below after TWO MONTHS OF WAITING: >>> We regret to inform that we are still waiting for one or more parts as needed for repair on your SUB-ZERO PRO 48 (Our ID # *******. Sadly, supply lines are still adversely affected, and we are still too often finding it impossible to obtain some parts in the timely manner that we are otherwise used to. . Regardless, here is a report on item(s) ordered for your repair: 1 Arm,Icemaker SVCE, prior-promised ETA has passed, no new ETA yet provided 1 Arm,Icemaker SVCE, prior-promised ETA has passed, no new ETA yet provided 1 water filter, prior-promised ETA has passed, no new ETA yet provided 1 water filter, prior-promised ETA has passed, no new ETA yet provided

Bought a Wolf slide in range and came with a defective griddle. Waited 2 months for the product and then 2 months after installation still not fixed. Customer service was worthless. Email to management was worthless. The thing they don’t get is people have choices. Stay away from Sub-Par Wolf.

We have a Wolf oven, eight years old. It is well outside of the warranty. There were several things wrong with it, and I called the company to see if I could get some of the things fixed at the expense of the Corporation, rather than me eating the cost of all the repairs. I spoke with a very competent consumer affairs person, Laurie, who was pretty patient in hearing my issues. She acknowledged it seems like there were issues that should not have developed. Bottom line: The company stood behind their product and agreed to pay for the repairs to the product. So, kudos to Laurie and the company for standing behind their product. Highly recommended company, would buy again. Now we'll be in great shape for the upcoming holiday season.

Where do I start!! I had a new freezer door and fridge door ordered waited months finally came in 3 attempts to fit and also burner on griddle as of today nothing service department attitude I couldn’t believe I would never use them again still no date as parts from America they said not our fault they come from America he then put phone down albeit I was annoyed as he suggested turn freezer off so what do I do with £200 of food!!!! I said you will have to offer something he said not there problem I would NEVER buy a thing again cost is a rip off

Finally I received the service and attention that this brand deserves from their UK service manager, David. He understood the frustration and he was amazing at following up to keep me posted on the progress of my repair, he made some generous offer and has been incredibly courteous and most importantly efficient. Wolf needs to sort out their response time and should be grateful to have someone like him to appease the clients

Well after seeing so many bad reviews, what can I add! You cannot find online Sub-Zero Italy's website (because there is none) or how to get service in Italy for fridges and freezers. After 10 calls to sellers who only would talk to me if I had bought from them, one finally told where I can get service. I spoke to them 3 days ago and they said they would be here in the next day or two. No one called no one showed up. I spoke with the largest kitchen manufacturer as we are building 15 multimillion dollar houses in Italy. I suggested we use Sub-Zero, he refused to do the kitchens if I use Subzero as the service is the worst!!! Don't buy!

The worst customer service i have ever encountered. As i have stated in an Amazon review about the Wolf counter top oven. What no one tells you is that the seemingly attractive 5 year warranty is a scam which will be revealed in a Class Action Suit. A warranty without the availability of service centres or in house technical service for Wolf small appliances. Only unit replacement within a five year period at Wolfs discretion when there is actually STOCK AVAILABLE for replacement as many customers have found out waiting not months but up to a year or more. Not the case with other companies regardless of manufacturing and shipping problems world wide. How is it that stock is available on line and appliance stores but not from the manufacturer and supplier. Most probably because they have to supply retail merchants before honouring their warranty. So customer problems with defective products seeking replacement get the out of stock attrition game by Wolf hoping that they would just give up. Even though the customer has no other options under Wolf’s warranty except return and replacement, the only thing that’s is available to them. I have done the best i can with my Wolf Unit and its continuing problems over two years. Inaccurate temperature readings, uneven cooking and baking, ridiculous pre heat and cooking times, a timer that doesn’t turn the oven off when time setting is complete, an early 20th century technology that allows one to leave their kitchen without straining to hear the few beeps before an expensive meal is burned to a crisp if the oven actually attained the set temperature without the other option of convection to offer near normal performance.

Oh my Gosh,what a bizarre company. I like the products. They notify by app it is time for a new filter. You go to the site, with much difficulty you find the part, put it in the cart and then they will say your card has a problem. 2 diff cards - never a problem. THEN you call and THEY say "the site must be down", THEN they give the name of a distributor across the state and when they are called, "David" says "oh yeah they never sell products like that from the website, they are really not set up to do that." WHAT? Why on earth did they act like it? Simply bizarre, like my 5th grader is playing at customer service! LOL