Suitcase.comReviews of suitcase.com

I had to call and get some ideas/assistance for my purchase and the customer service was outstanding. Really helped me make my decision and convinced me I'd shop there again!

Product and order were excellent, Suitcase.com did a great job.

High-quality leather, just as described, promptly shipped and beautifully packaged.

I ordered the item with expedited shipping for an upcoming trip. Turns out the item wasn't in stock. Communication was minimal (I had to call after it should have been delivered to see what was up). Still don't know when my new suitcase will arrive.

Let me start by saying that the ordering process was smooth and my order arrived quickly and undamaged. I was less impressed however with the quality of the product. I ordered a leather laptop messenger-style men's bag. Online it looked like an oiled brown leather with warm reddish undertones and a heavy-duty shoulder strap. At $115 I thought I was getting a bargain. Unfortunately when I opened the box and looked at that bag, I felt I had been robbed. The "distressed" leather was more like suede, cheap low-quality suede at that. The color was flat muddy brown and the strap was elastic with leather sewn on top. I have to think that the image used on the site was Photoshopped because there is no way that bag ever looked so nice. I promptly returned the item, but haven't received a refund yet, so I can't attest to how smoothly the returns process will go. I was very dissapointed.

The suitcases seem to be well-made, it was happy with the free delivery,it arrived very quickly faster than expected.overall I was very happy with my experience.

I had difficulty with the ordering process and was unable to use the promo code where I could have gotten 20% off. Also I didnot get an e mail from your company saying that I had placed my order. I did receive my order and it was for my daughter and I let her handle the return because it was not what she had told me to order. Hopefully everything will work out and she can enjoy her purchase

I was very disappointed when I went to put some of my credit cards in the slots and they did not fit,The slots had not been cut wide enough to fit some of my cards. Very disappointing for what I paid for