James
Fast and reliable
My package arrived, exactly as I ordered it, on the next business day. I even got it shipped for free. The price was lower than I found anywhere else too. In all, extremely satisfied with the service I received
Great
Based on 548 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.
Suitcase.com (suitcase.com) has 548 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
548 approved reviews, newest moderated first
James
My package arrived, exactly as I ordered it, on the next business day. I even got it shipped for free. The price was lower than I found anywhere else too. In all, extremely satisfied with the service I received
Ramon
I would use suitcase.com again.
Stuart
As of yet i havent received my case. Apparently there is some redistribution problems so my experience has been a poor one currently. At least i was given the option to cancel my order if i wanted to so hence the 2 stars rather than 1.
Reply from Suitcase.comAug 8, 2014
Stuart, Thank you so much for your feedback. It is unfortunate that there are warehouse issues impeding your order and we are doing all we can to make sure that you receive this order as soon as possible. In the history of Suitcase.com it is very rare that a drop ship warehouse interrupts our service. This is an unexpected delay that has been rectified. Your bags are en route to the international shipping location and will be shipping to you quite soon. We appreciate your patience and will have this bag on its way to you in the UK shortly! Kindest Regards, Customer Care Suitcase.com
Daniel
This briefcase is exactly as advertised. Suitcase.com has great service, much lower price and free shipping and monogramming to top it off!
Tony
Ordered a 20" Samsonite spinner and received the correct item within a few days. The price was lower than any of the other competitors by over 20%! I was expecting some glitches, but nothing other than outstanding deal. Amazing!
William
Had no issues .Easy to order received my merchandise in a week. Thank you.
Sabrina
I found the luggage I wanted through Suitcase.com well below the price any other retailer was selling it for. I placed my order on a Sunday afternoon and received it the next Tuesday afternoon. I was a little nervous that it might not arrive in time for my trip but it did. I didn't receive the tracking number until two days after my item shipped. Their customer service and online chat personnel were very professional and courteous. The one thing they need to work on is communicating the progress of the order through the order tracking link they give you. It stays in processing for about 5 days, which made me a little nervous because I was traveling the next week. From my experience, and based on other reviews that I read, expect to receive your package 9 days after you place your order. I would definitely do business with this company again.
Alfred
Just got my new suitcase and it is just what the doctor ordered. I love it, and shipping was very prompt I will order from them agen. Thanks.