Excellent
Based on 472 reviews
Summit Mortgage4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Every customer has different needs. Some need light speed approvals using the latest techy gadgets, while others prefer a relaxed pace with some good old-fashioned personal service. At Summit Mortgage, we’ve designed our loan process to be flexible enough to accommodate the individual needs of our customers, providing a truly exceptional financing experience.Summit Mortgage Corporation NMLS# 1041. Equal Housing Opportunity. Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act; MN – This is not an offer to enter into an agreement. Any such offer may only be made in accordance with the requirements of MN. Stat. Section 47.206 (3) and (4); Licensed by the N.J. Department of Banking and Insurance; OR – ML-2644; WA – CL-1041; NMLS ID #1041 (www.nmlsconsumeraccess.org)
Summit Mortgage (summit-mortgage.com) has 472 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 6 reviews with 1 star · Clear filters
Sherry B.
The worst experience I’ve ever had buying a house. We were supposed to close in January but they didn’t get all the paperwork. We changed the closing date to February 10. Again, missing paperwork that they never sent out. We changed the date to deviate 14. Again something wasn’t completed. Now we are supposed to close tomorrow and what do you think happened today? Missing paperwork. Do not use this company for your home loan.
Debra
Next to dealing with Bank of America Summit Mortgage is the worst. Their communication is next to nothing. I have spent countless hours on the phone with them trying to get them to understand that I never had a lapse in my mortgage insurance coverage. The policy was mailed/faxed/emailed and uploaded and keep playing games saying it has not been received. They also calculated my property taxes wrong and now my escrow account is short. I wish the mortgage rates would gone down I would change companies. Do yourself a favor and look somewhere else
Joseph R.
The arrogance is strong in this company. Customer service is nonexistent with the agent we worked with and from my research, it's the culture with all Mortgage agents that work for Summit. I did secure the loan with Summit, however, it was not with drama and threats. Remember we are the customer. If Summit does not want our money then we will look to another mortgage lender who will be happy to treat us like customers and with respect.
Timothy M.
Summit failed to pay my homeowners insurance from escrow on time.
Reply from Summit MortgageMar 7, 2018
Hello Mr. Morgan, Our records indicate a check was issued to your insurance carrier 18 days prior to the due date. It appears the check was received and cashed by the insurance carrier prior to the due date and we have verified with the insurance carrier the payment was credited to your account. There was not lapse in coverage, and no further action is necessary. It appears there is some miscommunication from the insurance carrier, but we would be happy to have a call with you.
Heidi M.
It was the worst experience of my life. I am hoping it is government regulations which made it so bad. Every time I provided some information, 10 more pieces were needed. They know more about me than I know about myself after having to provide that much information. They told some people in was working with that it was "like pulling teeth" to get information from me. That was because I didnt have it in my back pocket. They were pushy and contacted my accountant and insurance agent for information without my permission. It was horrible!
rmsutte
I was totally stressed out the whole time.
