SumoShopStoreReviews of sumoshopstore.com

Recently got my PSP 3000 with tactile buttons, and one of the buttons wasn't installed properly. Have been trying to keep contact with their support team and between getting a message or 2 a day, sometimes having to double email them to get a response, and going on 4 days without a reply, it's not been a good experience. I payed over $200 for this PSP, and I can't play it because the button requires a full press, with the tactile switch at the bottom of the full press.

Great customer service. Great prices and even better products. 12/10. The 3Ds XL was my 2nd purchase from this place and no regrets. I intend to purchase a Wii next and I wish they could offer Sega DreamCast next. Don't sleep on it. A must buy for any gamer that just wants a product that works and works well.

I finally received my order after 2.5 months, but unfortunately, it has been disappointing. The unit has a dead pixel, a cracked and crooked hinge, and the R1 button is misaligned, making it impossible to press fully. Additionally, there is yellowing around the right border of the bottom screen, and the top screen has numerous minor scratches. Almost everything that could go wrong has gone wrong. I will try to contact customer support again to see if I can get a refund... sigh.

Great product would highly recommend

Terrible all around. You can tell this was their first time molding USB-C on anything. DS casing was terribly off. My God.

My psv works prefect no complaints there but my trimui smart pro is where things go down hill although it seems like a great console, which were my initial thoughts and it could just be mines but every time I attempt to play nds or n64 either the controllers are not working, the screen is just black, or it’s just kicks me out and not to mention the screen which came with stains and seems to have air trapped in it which when playing you wouldn’t really notice sometimes, but out of both consoles I had high hopes for the trimui but again it just be mines but still I’m disappointed

The New 3DS XL I ordered came fairly quickly and in great condition. Extremely happy with the purchase and will likely order something else in the future. One thing of note, I chose the USB-C upgrade along with a Power Dock upgrade. The USB-C port is excellent and works like a charm, zero complaints. I didn't recieve any extra Power Dock though. Upon further examination I believe the USB-C mod removed the contact points that a power dock would have charged the system by. So the inclusion of the power dock would have been useless even if it had been included. Just something to keep in mind, and maybe clarify with customer support before you place your own orders. The console itself is amazing though.

I ordered the upgraded Wii in a few weeks went by and it hadn't shipped within a month. Went by. It hadn't shipped so I got in touch with your customer service which is horrible by the way and they said oh it will ship by Friday. Friday came. It didn't ship. Call back in touch. Oh it will ship by next Friday for sure. Friday came it didn't ship and this went on for 2 months and finally I was able to cancel my order only because I paid with PayPal and PayPal couldn't get you to ship it. So I am extremely unhappy and I will never attempt to buy from sumu shop again