Average
Based on 216 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to SumoShopStore, your one-stop shop for premium refurbished gaming consoles and accessories. With over six years of experience in the industry, we are passionate about providing high-quality, upgraded gaming products that bring nostalgia to life and enhance modern gaming experiences. Our goal is to ensure every customer enjoys the magic of gaming—whether they're reliving their favorite childhood moments or exploring the latest innovations.We strive to make gaming accessible, fun, and unforgettable for everyone. Our products are crafted with care, focusing on quality and the joy of gaming. For content creators and influencers, we also offer collaboration opportunities through our rewards program, providing commissions and exclusive discounts to help bring our vision to more gaming enthusiasts.
SumoShopStore (sumoshopstore.com) has 216 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
216 approved reviews, newest moderated first
Raven
Always the best products. They take such a good care of the consoles.
Reply from SumoShopStoreAug 9, 2025
Hi Raven, thank you so much for your kind words! We take a lot of pride in making sure every console gets the care it deserves before it reaches you. Glad you’ve had such a great experience with us!
Lukasz C.
Wszystko było fajne tylko trochę za długi czas dostawy
Reply from SumoShopStoreJun 10, 2025
Dziękujemy za opinię, Łukasz! Przepraszamy za długi czas dostawy – niestety przesyłka utknęła w urzędzie celnym, co jest poza naszą kontrolą. Staramy się zawsze, aby zamówienia docierały jak najszybciej, ale czasami procedury celne mogą je nieco opóźnić. Dziękujemy za cierpliwość i cieszymy się, że mimo wszystko jesteś zadowolony z produktu!
Antonio R.
I ordered a psp with upgraded ips screen an the very day i ordered i also requested a Cancellation through 3 different emails i even spoke with the automated service on the website and they never helped me to cancel mind you it took almost 2 months to fill the order it couldve been cancelled
Reply from SumoShopStoreJun 11, 2025
Hi Antonio, We're really sorry — this was completely our fault. You requested a cancellation right after placing the order, and it should have been handled right away. We’re actively reviewing what went wrong on our end and will make sure it doesn’t happen again. In the meantime, we’re reaching out to resolve this properly and make it right. Thanks for your patience, and again — our sincere apologies.
Jae Haan L.
Top notch service as always! Received the product I ordered, the Sumo Clutch Pro in perfect working condition in just a few days!
Reply from SumoShopStoreJun 11, 2025
Thank you so much, Jae Haan! We’re thrilled to hear your Sumo Clutch Pro arrived quickly and in perfect condition. We truly appreciate your continued support — it means a lot to us. If you ever need anything, you know where to find us!
Damien R.
When I finally received the product - it is great. looks good. Works good. Exceeds expectations. That being said. Communication through the purchase and shipping process was terrible. Long response times. Unreasonably long wait time and unusable tracking information. After opening a support ticket with paypal for a refund a received my item. Months later.
Reply from SumoShopStoreJun 8, 2025
Hi Damien, We’re so glad to hear you received your item and that you’re enjoying it! Thank you for your feedback — we genuinely appreciate it and will use it to continue improving our service. Regarding the shipping delay, we want to share a bit of context. On May 2nd, new import tariffs were implemented, which unfortunately caused unexpected slowdowns in customs clearance and freight processing. We're actively adjusting to these changes to minimize future disruptions. In the meantime, if you'd like to check your order’s status at any time, you can use our tracking tool here: https://sumoshopstore.com/track/ Thanks again for your support!
Vernessa
I'm still having problems trying to play games and it goes nutty half the time I have to restart it and wait and restart It again to get it to work
Reply from SumoShopStoreJun 7, 2025
Hello, if there are any problems with your purchase, you may always contact our customer service.
Cameron D.
I ordered a controller off their website for 200$ back on 4/29/25 and as of 6/4/25 it hasn’t even been put out of production, I’ve contacted them on multiple occasions to no avail and lately haven’t even gotten a response. Customer service is no help whatsoever as all they tell you is “your order will be shipped out shortly, sorry for the delay”
Reply from SumoShopStoreJun 7, 2025
We apologize for this situation, we will use your feedback to improve our customer service team.
Sharon O.
I still don't have my purchase and when asked about the update, I received an automated response.
Reply from SumoShopStoreJun 7, 2025
Hi Sharon, We’re sorry to hear about your experience and completely understand how frustrating it can be to wait for an update. We’ve checked your order, and it shows as successfully delivered. Our live chat is available Monday–Friday, 11AM–6PM EST, and we're always here to support you. Thank you for your feedback, it helps us improve.
