Sun Coast Sciences LLCReviews of suncoastsciences.com

Reply from Sun Coast Sciences LLCDec 22, 2025

Hi Maki, Thank you for taking the time to share your experience. We’re truly sorry that your journey with our products and ordering process felt frustrating, and we appreciate the opportunity to respond. At checkout, we offer optional add-on products at discounted pricing to give customers extra value and flexibility. Many customers enjoy these options, though we understand that the experience isn’t for everyone, and we respect that feedback. When it comes to results, we also know how disappointing it can be when improvements aren’t visible as quickly as hoped. Skincare and wellness products work differently for everyone, and meaningful results often appear gradually with continued use over time. That’s exactly why we stand behind every purchase with our 365-day guarantee, so customers can try our products with confidence and without pressure. In your case, we truly wanted to help and even made an exception by providing a return shipping label so you could return the unwanted products. Since they were not returned, a refund wasn’t able to be completed, but our intention was always to support you and make the process as easy as possible. If you’d like, we would still be happy to review your account, answer any questions, or assist however we can. Our Customer Happiness team is available 24/7, and support can be reached anytime through the support page on suncoastsciences.com. We remain committed to care, transparency, and earning trust through every interaction.

Reply from Sun Coast Sciences LLCDec 22, 2025

Hi Yvonne, Thank you for sharing your experience. We’re truly sorry for the frustration you’re feeling, and we want to be very clear—we absolutely stand behind our 365-day guarantee. If a product isn’t right for you, we will honor a refund once the unwanted items are returned. We’re especially sorry to hear that you felt unable to reach us. We were unable to locate any emails or calls from you, but we genuinely want to help and make this easy. You don’t need to wait on an agent to get started—returns can be initiated anytime through our self-service portal at help.suncoastsciences.com, where you can submit a return request, track progress, and manage your account directly. We also understand how disappointing it can be to use a product consistently and not see the results you hoped for. Skincare results can vary from person to person, which is exactly why our guarantee exists—to remove the risk and make sure customers feel supported, not stuck. Our Customer Happiness team is available 24/7, and we would truly welcome the opportunity to assist you, answer questions, and help bring this to a smooth resolution. Just visit the support page on suncoastsciences.com to live chat with us. We value our customers deeply and are always committed to doing the right thing.

Reply from Sun Coast Sciences LLCDec 22, 2025

Hi Belinda, Thank you for sharing your experience. We’re truly sorry to hear about your disappointment; however, it appears this review may have been intended for a different business. Sun Coast Sciences does not offer in-person services, facials, laser treatments, or spa-based procedures. We are a direct-to-consumer company that provides nutritional supplements and beauty products only, including oral supplements and topical skincare that are used at home. We do not perform treatments, upsell services, or provide clinical procedures of any kind. We completely understand how frustrating it can be when expectations aren’t met, and we want to be sure feedback reaches the correct provider so it can be properly addressed. If this review was meant for another company or spa, you may want to update it so your experience is shared in the right place. If you ever have questions about Sun Coast Sciences or our products, our support team is available 24/7 through the support page on suncoastsciences.com, and we’re always happy to help.