Sun Coast Sciences LLCReviews of suncoastsciences.com

Reply from Sun Coast Sciences LLCDec 22, 2025

Hi Meg, Thank you for sharing your experience. We’re truly sorry to hear how disappointed you feel, especially after giving the products several months of consistent use. We understand how frustrating that can be. Skin can respond very differently from person to person, and in some cases changes—especially with dark spots—can temporarily appear more noticeable as the skin goes through a renewal process. That said, we never want anyone to feel discouraged or stuck with products that aren’t right for them. This is exactly why we stand firmly behind our 365-day guarantee. Dr. Rosenberg genuinely cares about results, which is why education and realistic expectations are so important to us—but when something doesn’t work as hoped, our priority is supporting the customer. If you haven’t already, we’d truly like the opportunity to review your experience, help troubleshoot, or assist with a return and refund. Our Customer Happiness team is available 24/7, and you can get immediate help or start the return process anytime through our self-service portal at help.suncoastsciences.com. We’d really appreciate the chance to make this right and earn back your trust.

Reply from Sun Coast Sciences LLCDec 19, 2025

Thank you for sharing your experience. We’re genuinely sorry to hear you didn’t see the results you were hoping for, and we understand how disappointing that can feel. We want to reassure you that Sun Coast Sciences is absolutely not a scam. Our products are formulated with clinically studied ingredients, but results can vary from person to person based on factors like skin type, age, consistency of use, and overall routine. Many customers see gradual improvements over time rather than dramatic changes in the first few weeks. That said, every order is backed by our 365-day guarantee. If you aren't satisfied, we encourage you to reach out so we can troubleshoot, offer guidance, or arrange a refund. Our customer happiness team is always here to help and is committed to making things right. We’re disappointed we didn’t have the chance to connect with you directly, but we truly value transparency and the opportunity to earn trust through real support and real solutions.

Reply from Sun Coast Sciences LLCDec 19, 2025

Thank you for sharing your experience Joan. We’re truly sorry for the frustration this caused and appreciate the opportunity to clarify for you. First, regarding results: we understand how disappointing it is when a product doesn’t deliver the improvement you hoped for. Every order is backed by our 365-day guarantee, and our team is always happy to help with troubleshooting or refunds. As for the charge you’re seeing, we want to reassure you that we do not charge customers without an active subscription. Sometimes a subscription is selected at checkout for added savings, and if it isn’t canceled, a future shipment can be scheduled. That said, it is never our intention to surprise anyone. Our Customer Happiness team is available 24/7 to quickly review the account, stop any future charges, and issue a refund if applicable so please don't hesitate to reach -- just visit our support page at suncoastsciences.com for immediate assistance. We’re disappointed we haven’t connected with you yet, but we absolutely want to make this right and earn your trust. Please know support is always available, and helping customers feel confident and cared for is our top priority.

Reply from Sun Coast Sciences LLCDec 19, 2025

Thank you for taking the time to share your experience, Sheila. We’re truly sorry for the frustration you felt, and we appreciate the opportunity to provide a little clarity for you. When it comes to results, hair and wellness supplements typically work gradually. Hair growth follows a natural cycle, and many customers who see improvement do so with consistent use over several months. We understand how discouraging it can feel when results aren’t noticeable right away, which is why every purchase is protected by our 365-day guarantee—so customers never feel stuck if a product isn’t right for them. During checkout, we do offer multi-month options because many customers prefer the added savings, but single-bottle purchases are always available. Subscriptions can be managed or canceled at any time, often instantly, through our self-service tools or with help from our team. Our goal is always clarity, never pressure. We’re disappointed we didn’t have the chance to connect with you directly, as we would have been happy to help review your order, discuss options, or issue a refund if appropriate. Support is available 24/7, and we encourage anyone with questions or concerns to visit the support page on suncoastsciences.com for immediate assistance. We truly value transparency, stand behind our products, and remain committed to supporting every customer with care and respect.

Reply from Sun Coast Sciences LLCDec 19, 2025

Thank you for taking the time to share your experience Leann. We’re truly sorry for the disappointment and frustration you felt, both with the product results and with how the return process went. We appreciate you giving us the opportunity to listen and clarify. We understand how discouraging it can be to use a product consistently—day and night—and not see the improvement you were hoping for. Everyone’s skin responds differently, and sensations like mild tingling or warmth can occur depending on skin sensitivity. This is exactly why we offer a 365-day guarantee, so customers have plenty of time to try the products and reach out if something doesn’t feel right or isn’t meeting expectations. Regarding subscriptions, we want to be very clear and transparent. Subscription options are always optional and offered only for additional savings. Customers must actively opt in during checkout, and we fully comply with all consumer protection requirements—subscriptions are never forced. That said, we’re truly sorry for any confusion, and our team is always happy to review an account, explain how it was set up, and stop any future shipments immediately if needed. For returns, customers are responsible for return shipping, which is standard in our industry, but we never want that to feel like a burden—especially after making a thoughtful commitment to try the product. We’re disappointed to hear that your interaction with our team felt lacking in compassion or that the return authorization didn’t include all eligible items. That’s not the experience we want for anyone. We would genuinely appreciate the chance to review your account, correct any oversights, and help bring this to a smooth and fair resolution. Support is available 24/7, and we encourage you to visit the support page on suncoastsciences.com for immediate assistance. Your feedback matters to us, and we remain committed to transparency, care, and earning trust every step of the way.

Reply from Sun Coast Sciences LLCDec 19, 2025

Thank you for sharing your experience. We’re truly sorry to hear how disappointed you feel, and we understand how frustrating it can be to commit time and consistency without seeing the results you hoped for. Skincare results can vary widely from person to person, and for many people, visible improvements happen gradually over a longer period of use rather than within the first few weeks. That’s exactly why every purchase is protected by our 365-day guarantee, so customers have plenty of time to try the product. We’re disappointed we didn’t have the opportunity to support you sooner. Please know, our Customer Happiness team is always here to help with product guidance, troubleshooting, or a refund if the product isn’t right for you. Support is available 24/7, and we encourage you to visit the support page on suncoastsciences.com for immediate assistance. We truly value feedback and would appreciate the chance to earn your trust and make this right.

Reply from Sun Coast Sciences LLCDec 19, 2025

Thank you for sharing your perspective. We understand that receiving marketing emails isn’t for everyone, and we never mean for our messages to feel intrusive. Many of our emails come directly from Dr. Rosenberg, who shares educational information because he genuinely cares about helping customers get the best possible results. Customers are always free to unsubscribe at any time, though doing so may mean missing out on his insights as well as occasional savings on our products. That said, the frequency of emails doesn’t reflect the effectiveness of our products. We stand behind every purchase with a 365-day guarantee and offer real, 24/7 customer support to assist with questions, results, or service whenever needed. If you need help managing email preferences or need support please visit the support page on suncoastsciences.com for immediate assistance.