Sun Coast Sciences LLCReviews of suncoastsciences.com

Reply from Sun Coast Sciences LLCDec 22, 2025

Hi Susan, Thank you for sharing your experience. We’re truly sorry for the frustration and disappointment you felt throughout this process, and we appreciate the opportunity to respond. We’re sorry that the ordering experience felt confusing—that’s never our intention. Customers are always able to review their order before completing a purchase, and we’d be happy to look into what occurred on your order to make sure everything was processed correctly. We also understand how upsetting it can be to see your skin change in a way you weren’t expecting. Skin can respond very differently from person to person, and in some cases dark spots may temporarily appear more noticeable as the skin adjusts. That said, we’re truly sorry that Derma Bright MD wasn’t the right fit for you. We know how discouraging that can be. We want to be very clear that our refund guarantee is real and fully honored. Returns can be started anytime through our self-service portal at help.suncoastsciences.com, which is active and available 24/7. Our Customer Happiness team is also available around the clock through the support page on our website if you’d prefer direct assistance. Again, we’re sorry that you fell into the group of customers who didn’t see the results they hoped for. We would genuinely love the opportunity to earn your trust by helping you find a product that may work better for you—whether that’s another topical option or additional guidance from our team. With Sun Coast Sciences, you’re never stuck, and we’re always here to help.

Reply from Sun Coast Sciences LLCDec 22, 2025

Hi Laura, Thank you for taking the time to share your experience. We’re truly sorry for how confusing and upsetting this situation felt, and we understand why it would have been frustrating. We want to gently clarify that a charge can only be processed once an order is fully completed in the cart. Our checkout experience does include optional additional offers that many customers choose for added savings, but they are never required, and customers always have the opportunity to review their order before finalizing. That said, we’re very sorry that the process felt overwhelming at the time. We’d also like to share that since this review was left, we’ve made meaningful updates to our ordering process. Our goal is always to improve, and feedback from our valued customers plays a big role in helping us make the experience clearer, smoother, and more comfortable for everyone. We’re glad the charge was refunded and that the product was returned, and we truly regret that this experience left you with a negative impression. Transparency, fairness, and support are extremely important to us. If you ever have questions or need assistance, our Customer Happiness team is available 24/7 through the support page on our website, and returns or account actions can also be managed anytime through help.suncoastsciences.com. Thank you again for sharing your feedback—it helps us continue to grow and improve.

Reply from Sun Coast Sciences LLCDec 22, 2025

Hi Barbara, Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry for the frustration, confusion, and stress this caused—we completely understand why this situation would feel upsetting. We do want to be transparent and let you know that, based on the information available to us here, we’re unable to locate your account. That said, if you’re willing to reach out to us directly, we would absolutely welcome the opportunity to review everything in detail and make things right. Helping customers resolve concerns is always our priority. Regarding the emails: we are a direct-to-consumer company, and many of our emails are educational or promotional in nature. We understand how overwhelming that can feel, especially when there’s uncertainty around an order. Customers can unsubscribe from marketing emails at any time, and doing so never affects order updates or support. As for the shipping confusion, we sincerely apologize. Delays—especially those involving manufacturing timelines or international transit—can sometimes result in conflicting system updates, and we understand how frustrating that is. That’s not the experience we aim to provide, and feedback like yours is taken seriously so we can continue improving communication and clarity. If you’d like assistance, our Customer Happiness team is available 24/7 through the support page on our website, and our self-service portal at help.suncoastsciences.com can be used to review order details, request cancellations when eligible, or start a return. If something doesn’t look right, we’re always happy to step in and help personally. We’re truly sorry this experience left you feeling distrustful. If you choose to contact us, we’d genuinely appreciate the chance to help resolve this and restore your confidence in us.

Reply from Sun Coast Sciences LLCDec 22, 2025

Hi Maxx, Thank you for taking the time to share what you experienced. We’re truly sorry for the confusion and frustration this situation caused, and we completely understand how upsetting that must have felt. At this time, we don’t have enough information to locate your account or see how everything was ultimately resolved. That said, our goal is always to do the right thing for our customers, and we would genuinely appreciate the opportunity to review your order and help make things right. We never want anyone to receive conflicting information or feel left in the dark. If you’re willing to reach out, our Customer Happiness team would be happy to carefully review the full history of your order, clarify what happened, and ensure the outcome is fair and appropriate. Support is available 24/7 through the support page on our website, and you can also reach us or review order details anytime through our self-service portal at help.suncoastsciences.com. We truly value feedback like this and would welcome the chance to assist you.

Reply from Sun Coast Sciences LLCDec 22, 2025

Thank you for sharing your thoughts—we truly appreciate you taking the time to do your research and share your perspective. We understand how the length of the presentation could feel frustrating, especially when it goes beyond what was expected. Our videos are longer by design because Dr. Rosenberg believes education is important and wants to fully explain how the products work and what customers can realistically expect. That said, we know not everyone prefers that format, and we completely respect that. For those who prefer not to watch the full video, we offer extensive written information directly on our website, along with detailed FAQs that explain how the products work and who they may be best suited for. Our support page also includes easy ways to reach our team if questions come up at any point. We also understand how reviews can influence a decision. While we do hear from customers when something doesn’t go as planned, we’re proud to support many happy customers and to stand behind every purchase with real people and real support. Our Customer Happiness team is available 24/7 and always focused on listening, resolving concerns, and making things right. We appreciate you considering us, and if you ever decide to explore our products in the future, we’d truly love the opportunity to earn your trust.

Reply from Sun Coast Sciences LLCDec 22, 2025

Hi Frank, Thank you for sharing your experience. We’re truly sorry for the frustration and stress this situation caused—we completely understand how upsetting it is when things don’t go as expected, especially after you clearly asked for a cancellation. We never want any customer to feel unheard or misled. Our team works hard to communicate clearly and accurately, and we’re sorry that your experience fell short of that. If any product was sent after a cancellation request, that’s something we would absolutely want to review and correct. Likewise, if additional shipments were triggered in error, our goal would always be to stop them immediately and make things right. We also understand how exhausting it can be to spend time trying to resolve an issue. While customers are typically responsible for return shipping, we never want the process to feel unfair or overwhelming, and we’re always open to reviewing individual situations to ensure the outcome is reasonable and supportive -- especially if we made a mistake. At this time, we don’t have enough information here to locate your account, but we genuinely want to help. Our Customer Happiness team is available 24/7 through the support page on our website, and returns, cancellations, and order details can also be managed through our self-service portal at help.suncoastsciences.com. If you choose to reach out, we’ll be more than happy to review everything carefully and work toward a resolution. We truly regret that this experience cost you time and trust. Helping customers feel supported—and making things right when something goes wrong—is always our priority.