Great
Based on 1,169 reviews
Sundays for Dogs4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our Co-founder and Chief Veterinary Officer Dr. Tory Waxman started Sundays as a solution to her own everyday problem: She couldn't find a dog food that was as nutritious and fresh as home-cooked meals and as convenient as dry food. And that’s how Sundays, the first fresh, air-dried food of its kind, was born. Our mission is to make it easier to be an awesome dog parent. We take the headache out of fresh food, making a nutritious and affordable solution that does require a fridge or freezer like leading raw and frozen brands. Sundays has the cleanest ingredients around; is 100% human grade; and has a Customer Care Pack who love dogs as much as you do, and are available every day for you and your pup!
Sundays for Dogs (sundaysfordogs.com) has 1,169 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 136 reviews with 1 star · Clear filters
Cheree P.
No scoop included on either subscriptions. Really hard to get the food for 2 dogs to be shipped together and to be customized. When I asked for help responding the onboard/welcome email.. my questions weren't answered and i received a very general script back.. like a bot would do. :( Disappointing.
Kimberly C.
Terrible customer service. Orders do not show up when they are suppose to and no one really cares to fix the issue. Only the dogs suffer for this and I won’t tolerate it anymore. Way too expensive for the inconvenience.
Coop E.
I loved this product until my dogs starting having liquid diarrhea. I realized the food was MOLDY. I would go through a bag every four or five days and I would not open the bag until I was ready to use it. I had opened several bags that I thought were moldy, but tried to give it to my dog and they ate it so I thought OK surely they wouldn’t eat moldy food. Then I start realizing they’re having horrible bowel movements accidents in the middle of the night. I’m shampooing my carpets every day. I have a brand new litter of puppies that are having normal poops. One of the bags of food was not moldy so they were having normal. Poops when I switch them over to regular food from breastmilk. Then I got a bag that I was questionable and after I gave it to him, they literally were peeing out of their butts. I go to the Customer Service to explain what’s going on and they tell me they only guarantee their food for 30 days even though the expiration date was on there for 11 months and it was not past the expiration date. They will do absolutely nothing and I have about 14 bags left of food that I’m sure is moldy because the last six that I have opened had mold, and even if I didn’t notice it on the top, I learned I had to dig through the bag, and I would find pieces at the bottom that were moldy. I’m highly disappointed because I was suggesting this food to everybody and come to find out. It was destroying the insides of my fur babies, and they don’t care. I would not ever try their food again. I do not trust it. I would not even give them another opportunity to send me another bag because I don’t wanna go through the hell that I just went through this last six months with my poor babies and to think I started brand new six week old puppies on moldy food, what could that have done to their digestion and will I ever be able to repair the damage that was done? Please do not put your dogs what I went through and the stress that I went through of having my dogs having accidents in the middle of the night that are completely potty, trained, and healthy will come to find out when your stomach’s not feeling good because you’re eating moldy food you’re gonna have accidents. Google does not have a spot where I can post pictures or I would, and you would be mortified to see what I saw in these bags of food.
bjax
I thought I canceled this subscription. My dog will not eat this food, even when she’s very hungry. I just spent $75 again, which I don’t have. This will join the other unopened bag on the pantry shelf. When I first ordered they said it was half price to try it. Where did $75 come from with no warning that they were sending it?
Dan
Please give people a chance to cancel subscriptions and respond to emails about upcoming orders. When you send a notification on Saturday and then ship first thing Monday morning, does that seem like a reasonable opportunity to cancel the order? Shipping $200 of food to our recently deceased dog compounds our misery.
Ingrid G.
This food is really expensive and there is no money back. The food made my dogs sick and it was $70 for a bag of 3 pounds and no money back guarantee!!! I would think twice if you want to buy from them and customer service takes forever to answer your emails since there is contact number. Never again and will never recommend this product.
Karyn S.
The ONLY reason I'm trying to stick this out is the food is very good, healthy for my dogs and they love it. Problem is - THE CUSTOMER SERVICE IS HORRENDOUS!!! They have my account SO messed up, no one there can seem to straighten it out - worse yet, they absolutely WILL NOT CALL YOU OR TALK TO YOU BY PHONE! The only way they will communicate is by text or email, which would be okay if nothing ever went wrong - but once they have screwed things up, it's a NIGHTMARE. I have written both emails AND texts and my account is STILL A MESS. They don't value a customer enough to talk to them - but they charge a huge amount of money for their dog food...it's a real shame they don't appreciate their customers.
William R.
Major logistical mess up with delayed order then option to change formulas to get the food faster. I will give customer service credit for responding to my notes, but only after having to send multiple emails. Unfortunately the food made my dogs incredibly sick with diarrhea. Incredibly. Started with a 1/4 portion mixed with their regular food to start the transition and the effects were almost immediate. Threw two full bags away as a result. Was scared to even donate them to a shelter thinking they were perhaps contaminated. Moved on to another brand.
