Excellent
Based on 174 reviews
Superior Cruise & Travel4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Superior Cruise & Travel has been helping people save money and travel the world since 2000. Our expert travel agents are conveniently located throughout the US in larger metropolitan cities like Boston, Dallas, Miami, and New York will assist with any and all travel planning no matter the situation. Whether planning a family trip to Disney, a destination honeymoon getaway, or a weekend trip to Vegas; Superior Cruise & Travel will find the best travel deals possible. Backed by our price match guarantee, we offer a variety of all inclusive cruises and luxury vacation packages at affordable rates; usually beating any competitors price by $100 on average. In addition, we are the only top travel agency that offers payment plan options with low deposits and no additional service fees. Our numerous online 5 star reviews, A+ BBB rating, and loyal customer base is what makes us proud providers in the travel industry. Visit superiorcruiseandtravel.com for more info.
Superior Cruise & Travel (superiorcruiseandtravel.com) has 174 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
174 approved reviews, newest moderated first
Phillip
We had a wonderful experience using an agent here and trusting her to set us up with a Hawaiian vacation that we will never forget.
Reply from Superior Cruise & TravelSep 20, 2018
thanks so much four your very good review, we look forward to working with you again and to make your next trip outstanding.
Thomas
They were extremely helpful and searched for the best airport to fly out of. Very patient and gave me plenty of options
Reply from Superior Cruise & TravelSep 20, 2018
Thomas, It was our pleasure to assist and look forward to planning your next adventure.
Brenda
Had a great experience using this company.
Reply from Superior Cruise & TravelSep 20, 2018
Brenda, Thanks for the kind words let us know if you need anything in the future.
Dale
Very friendly travel agent until I had completely booked (and paid for) all planes, trains, and hotels. Then agent's behavior changed dramatically -- not friendly at all -- answered some of my questions briefly and others not at all. Seemed angry that I even asked questions.
Reply from Superior Cruise & TravelSep 20, 2018
Dale, Please advise the name of your agent as we are known for outstanding customer service. We want to make sure all of our customers are serviced from the time they book till the time they get back. Please except a future credit towards a vacation package for the issues you received and you can work with another agent so you will have the best experience this time. Reach out to management to discuss.
RAMON R.
My travel agent was awesome.. Erica Bautista made it super easy... best vacation ever.
Reply from Superior Cruise & TravelSep 20, 2018
Ramon, So happy you had a great experience with Erica will be sure to pass it on to her. Let us know if you need anything in the future.
Dennis
My travel agent, Daniel, was so helpful and courteous. I had confidence that he was doing the best job of getting the best deal for me in my travels.
Reply from Superior Cruise & TravelSep 20, 2018
Dennis, Daniel will be happy to know you enjoyed working with him thanks for the kind words.
Simone
Two years ago, I was planning a cruise for my birthday and decided to reach out to Superior Cruise & Travel for help since this was my first cruise and there were great reviews. I’m not sure if the issue was because I had a preference for communication through email, but I felt like I had no help. I got a quote in price, but I ended up booking the cruise myself. It was disappointing to not get the great experience I had heard about. I still had a great time on the cruise, but the planning process was not very favorable.
Reply from Superior Cruise & TravelSep 20, 2018
Hi Simone, Thanks for letting us know about your experience, we try to go out of our way to communicate with all of our guest and try to avoid via email as it does have a breakdown in overall customer service. We try to discuss initially through email but prefer via phone. I hope you give us a chance in the future to prove our overall reputation is accurate as a leader in the Travel Industry
Deborah
our vacation was a nightmare! we flew to calgary.. picked up our rental car... so far so good!! had a couple of enjoyable days at our resort..upon checking our itenary we discovered that our car was to be returned to calgary... 3 hours away from where we were to catch our train in Banmf spent several hours on the phone trying to resolve this issue! ( there was a car rental agency with an office in the airport as well as in the train station)! further review of our itenery found us departing the train in Vancouver at around 5 pm catching our flight out the next day at 8 am ... with no room booked for the night! finally they booked us a room in downtown vancouver a $30 taxi ride away from the airport... on arrival at the airport the same hotel chain has accomadations on the airport property! all in all we spent a good portion of our seven day trip on the phone trying to fix their screwups! the excuse we were given was our represenative’s father was ill! while im sympathetic to any family issues.. if you cannot perform your duties due to them .. please delegate your responsibility to someone who can! this was a once in a lifetime trip for us.. ruined by complete incompetence!
Reply from Superior Cruise & TravelSep 20, 2018
Hi Deborah, We are very sorry for the issue you had and we spoke with the supplier about this. As we stated prior we applied a future credit for you in hopes you give us another shot to make it right. We look forward to proving your last experience was a fluke
